Guillermo Garcia Llorens
Virginia
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Meraki Greek Taverna
01.2021 - 05.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Head Waiter
Yots Greek Restaurant
05.2019 - 12.2020
- Taking care of bookings
- Teaching and supervising new staff
- Making sure all WHS requirements are met
Head Waiter
Vintners Bar & Grill
08.2018 - 03.2019
- Making cocktails
- Doing the cash of the day
- In charge of full section
- Ordering all bar supplies
Second Manager
A'barra Restaurant 1* Michelin
02.2018 - 07.2018
- Working as second manager of the restaurant
- Managing all bookings
- Doing as hostess and in charge of all e-mail booking questions
- Making the schedule for all the waiting staff, in charge of briefings at the start of every shift
- Carving different dishes in front of the guest
- Doing the cash of the restaurant
- Ordering all beverage and all dining room utensils
Second Manager and Night Room Service Manager
Restaurante CEBO Hotel Urban 5* GL. 1* Michelin
08.2017 - 01.2018
- Working as second manager of the restaurant and night room service manager
- Explaining dishes and degustation menu
- Sommelier assistant
- In charge of delivery and stock
- Doing as hostess and managing bookings
Head Waiter
Intermezzo Restaurant
01.2016 - 06.2017
- Working as breakfast manger
- In charge of the opening of the restaurant
- Training new staff
- Ordering all stock for the bar and restaurant area
- Making sure all staff follows the procedures of whs
Head Waiter
Razmataz Bar And Restaurant
07.2015 - 11.2015
- Responsible for receiving orders and deliveries
- Overseeing new staff
- Making sure all sections are ready for the service
- In charge of events
- Ordering stock for bar and restaurant
Restaurant Waiter
Amaranto Restaurant
09.2013 - 07.2015
- Six months working breakfast shift
- Working in the restaurant i charge of section
- Taking care of special guest needs and dietary requirements
- Ensuring all WHS procedures are being followed
Internship
Hotel Pullman Skyper
10.2012 - 03.2013
- Four months working in banqueting
- Learning different ways to serve the food
- Learning plate carrying and drinks preparation
Education
Advanced Diploma on Leadership & Management -
Australian Pacific College
01.2017
Degree in Superior Hospitality and Management -
Cenador de Salvador
01.2013
Studies in English -
EC Boston English School
01.2011
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
Languages
English
Fluent in all areas
Spanish
Fluent in all areas
Passportnumber
AAH493762
Personal Information
- Date of Birth: 09/06/89
- Nationality: Spanish
References
- Manolis Travlarios, Owner, Meraki greek taverna, +61 0411725453
- Alfonso Pérez, General Manager A'barra Restaurant, +34 622483466
Timeline
Restaurant Supervisor
Meraki Greek Taverna
01.2021 - 05.2024
Head Waiter
Yots Greek Restaurant
05.2019 - 12.2020
Head Waiter
Vintners Bar & Grill
08.2018 - 03.2019
Second Manager
A'barra Restaurant 1* Michelin
02.2018 - 07.2018
Second Manager and Night Room Service Manager
Restaurante CEBO Hotel Urban 5* GL. 1* Michelin
08.2017 - 01.2018
Head Waiter
Intermezzo Restaurant
01.2016 - 06.2017
Head Waiter
Razmataz Bar And Restaurant
07.2015 - 11.2015
Restaurant Waiter
Amaranto Restaurant
09.2013 - 07.2015
Internship
Hotel Pullman Skyper
10.2012 - 03.2013
Advanced Diploma on Leadership & Management -
Australian Pacific College
Degree in Superior Hospitality and Management -
Cenador de Salvador
Studies in English -
EC Boston English School
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