Dynamic hotel operations specialist with a proven ability to deliver exceptional customer service and coordinate events. Strong skills in problem-solving and team collaboration, ensuring seamless guest experiences and efficient logistics.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Operations Specialist
Shangri-La The Marina Ca
Cairns
06.2025 - 07.2026
Provided exceptional customer service to guests and visitors daily.
Assisted guests with reservations, inquiries, and special requests.
Coordinated transportation arrangements for guests and visitors efficiently.
Responded promptly to guest inquiries and requests for assistance.
Collaborated with front desk staff to facilitate smooth check-in processes.
Provided excellent customer service in busy a dining environment.
Managed table setting and maintained proper inventory of dining supplies.
Assisted in serving food and beverages to guests during events.
Set up banquet tables and chairs per event specifications.
Greet guests upon arrival at an event venue and provide assistance if necessary.