Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniel Lee

Cairns

Summary

Dynamic hotel operations specialist with a proven ability to deliver exceptional customer service and coordinate events. Strong skills in problem-solving and team collaboration, ensuring seamless guest experiences and efficient logistics.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hotel Operations Specialist

Shangri-La The Marina Ca
Cairns
06.2025 - 07.2026
  • Provided exceptional customer service to guests and visitors daily.
  • Assisted guests with reservations, inquiries, and special requests.
  • Coordinated transportation arrangements for guests and visitors efficiently.
  • Responded promptly to guest inquiries and requests for assistance.
  • Collaborated with front desk staff to facilitate smooth check-in processes.
  • Provided excellent customer service in busy a dining environment.
  • Managed table setting and maintained proper inventory of dining supplies.
  • Assisted in serving food and beverages to guests during events.
  • Set up banquet tables and chairs per event specifications.
  • Greet guests upon arrival at an event venue and provide assistance if necessary.

Education

Bachelor of Science - International Business

Boise State University
USA
05-2023

GED -

Boise State University
USA
05-2020

Some College (No Degree) - Philosophy

CWI
USA

Skills

  • Customer service
  • Event coordination
  • Transportation management
  • Inventory control
  • Reservation systems
  • Customer relationship management

Languages

Korean
Native/ Bilingual
A1
English
Upper Intermediate (B2)
B2

Certification

  • RSA
  • Driver's License
  • Food Handler Certification

Timeline

Hotel Operations Specialist

Shangri-La The Marina Ca
06.2025 - 07.2026

Bachelor of Science - International Business

Boise State University

GED -

Boise State University

Some College (No Degree) - Philosophy

CWI
Daniel Lee