Gul Afrooz Jawid
Cranbourne East,VIC
Summary
Dynamic Customer Service Manager with a proven track record at BLACKART FASHION, enhancing team productivity by over 20% through effective training and mentoring. Skilled in Microsoft Office and problem-solving, I excel in building customer relationships and resolving complaints with a customer-focused approach. Expert in time management and staff coaching, I lead teams to exceed service standards.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
BLACKART FASHION
02.2021 - Current
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Established team priorities, maintained schedules and monitored performance.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Cashier
Bp Gas Station
01.2022 - 08.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Cashier
Shell Gas Station
08.2021 - 12.2021
- Cleaned up gas and other spills in accordance with spill procedures.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Confirmed excellent customer service by quickly resolving customer concerns.
Food preparation and customer service
Black Sea Kebab Café
09.2019 - 12.2020
- Guaranteed customer satisfaction by quickly delivering orders.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Packaged and stored food products following proper handling and preservation methods.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Food preparation and customer service
Shorty's Pizza and Kebab
02.2018 - 08.2019
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sewing - Making shopping bags
01.2017 - 12.2017
Education
Certificate III Aged Care And Disability Services -
Intercare Training
Melbourne, VICCoffee Making+ Coffee Art -
Barista Course Melbourne
Melbourne, VIC07.2024
Year 12 -
Chisholm Institute
Melbourne, VIC12.2021
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Training and mentoring
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
- Effective workflow management
- Customer relationship management (CRM)
- Conflict resolution techniques
- Staff training
- Positive and constructive feedback
- Schedule management
- Product knowledge
- Training and coaching
- Conflict management
- Staff management
- New hire training
Languages
Dari/ Persian
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Bp Gas Station
01.2022 - 08.2022
Customer Service Cashier
Shell Gas Station
08.2021 - 12.2021
Customer Service Manager
BLACKART FASHION
02.2021 - Current
Food preparation and customer service
Black Sea Kebab Café
09.2019 - 12.2020
Food preparation and customer service
Shorty's Pizza and Kebab
02.2018 - 08.2019
Sewing - Making shopping bags
01.2017 - 12.2017
Certificate III Aged Care And Disability Services -
Intercare Training
Coffee Making+ Coffee Art -
Barista Course Melbourne
Year 12 -
Chisholm Institute
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