GULAM RAHMAN
Sydney,NSW
Summary
Dynamic operations leader with extensive experience at Polar Kool Refrigerated, excelling in logistics coordination and regulatory compliance. Proven track record in enhancing efficiency and driving process improvements, while fostering strong cross-functional relationships. Adept at performance measurement and people management, consistently achieving operational excellence and delivering innovative solutions.
Overview
21
21
years of professional experience
Work History
State Operations Manager
Polar Kool Refrigerated
01.2022 - 12.2024
- Managed daily operations for refrigerated transportation and storage processes.
- Coordinated logistics to ensure timely delivery of products to clients.
- Oversaw compliance with safety standards and regulations in the workplace.
- Developed operational workflows to enhance efficiency in daily tasks.
- Collaborated with cross-functional teams to resolve operational issues quickly.
- Identified potential risks associated with various aspects of state operations and took proactive steps to mitigate them.
- Monitored performance metrics to identify areas for process improvement.
- Analyzed data trends in order to develop innovative solutions to common problems.
- Prepared monthly performance reviews for all employees in the State department.
- Implemented effective change management practices across the organization to ensure smooth transition during times of transformation.
Transport Operations Supervisor
HDS
04.2018 - 06.2021
- Supervised daily transport operations to ensure timely deliveries.
- Coordinated logistics between drivers and warehouse staff for optimal efficiency.
- Managed scheduling of routes to minimize delays and maximize productivity.
- Trained new employees on safety protocols and operational procedures.
- Monitored compliance with transportation regulations and company policies.
- Conducted regular inspections of vehicles to maintain safety standards.
- Implemented process improvements to enhance workflow in transport operations.
- Collaborated with cross-functional teams to resolve operational challenges effectively.
- Negotiated contracts with carriers for transportation services at competitive rates.
Regulatory Compliance Manager
Toyota Financial Services
07.2016 - 02.2018
- Enhanced regulatory risk framework and procedures, emphasizing reporting and management information processes.
- Investigated issues and communicated with stakeholders to assess risk impacts and provide recommendations.
- Developed expectations of risk developments for integration into daily monitoring activities.
- Served as primary contact for external regulators including ASIC and APRA, and for FOS.
- Resolved customer complaints from various channels, ensuring thorough investigation and resolution.
- Identified continuous improvement opportunities while ensuring compliance with regulatory and internal standards.
- Ensured identification of root causes of complaints and addressed systemic issues effectively.
- Coached internal stakeholders on Complaints handling processes and compliance adherence.
Relationship Manager
Dun & Bradstreet
02.2015 - 05.2016
- Executed development and implementation of policies to meet client contractual obligations.
- Collaborated with sales teams to identify growth opportunities in designated territory.
- Delivered timely debt collection efforts based on client objectives and requirements.
- Participated in workforce planning strategies alongside internal and external stakeholders.
- Communicated revenue forecasts monthly, quarterly, and annually for strategic planning.
- Reviewed litigation preparations against debtors while liaising with internal solicitors.
- Managed allocation, reconciliation of payments, and accounts receivable processing.
- Facilitated negotiations on complex disputes involving Ombudsman office and debtor management firms.
Credit Variation Case Manager
Commonwealth Bank
03.2013 - 02.2015
- Maximized application approvals by analyzing and advising on complex credit cases.
- Reviewed diverse credit applications within approved DLA to ensure compliance.
- Built effective relationships with third parties to achieve optimal client outcomes.
- Influenced sales and product teams to drive innovation in service offerings.
- Delivered high-quality service to stakeholders while meeting all deadlines.
- Adhered to audit and compliance requirements to mitigate unacceptable risk exposure.
- Ensured compliance with delegated authorities and governing body policies across audits.
Complex Financial Hardship Case Manager
Commonwealth Bank
03.2011 - 03.2013
- Analyzed client financial positions to assess overall situations and identify solutions.
- Determined optimal solutions for customers experiencing financial hardships within approved delegation.
- Negotiated financial arrangements including loan restructures, debt waivers, and repayment reductions.
- Facilitated rehabilitation processes through tailored payment plans to address arrears and reorganize loans.
- Managed cases as single point of contact for clients throughout hardship and rehabilitation phases.
- Ensured compliance with audit requirements to mitigate exposure to risks.
- Collaborated closely with internal bank network and external stakeholders, including financial ombudsman.
Team Manager
NRMA Insurance
04.2009 - 03.2011
- Managed team of up to 12 call center consultants, achieving high performance and engagement levels.
- Delivered campaign targets and key performance indicators consistently.
- Discussed development needs of each team member, facilitating fulfillment of job requirements.
- Mentored and coached team members to foster a supportive and enjoyable work environment.
- Cultivated strong internal and external relationships to enhance collaboration.
- Developed innovative motivational strategies to boost team morale.
- Ensured compliance with performance standards through effective audit coordination.
- Conducted regular reviews to assess team performance and identify areas for improvement.
Business Development Manager
Coca-Cola Amatil
01.2004 - 01.2009
- Managed territory of customers and developed brand strategy for product launches and maintenance.
- Reviewed performance statistics to identify areas for improvement.
- Executed merchandising of coolers, fridges, and shelving while implementing promotional materials.
- Facilitated rapid expansion of products to enhance brand-consumer interactions.
- Partnered with customers to identify growth opportunities and maximize sales.
Education
BBA -
University of Technology
Sydney01.2003
HSC -
Lisrow High School
Gosford01.2000
Skills
- People management
- Business development
- Account management
- Insurance management
- Credit & Risk management
- Dispute management
- Logistics coordination
- Supply chain optimization
- Operations management
- Regulatory compliance
- Workforce planning
- Logistics management
- Relationship management
- Policy development
- Administrative oversight
- Written communication
- Performance measurement
- Cross-functional team management
- Administrative management
- Financial administration
- Schedule management
- Forecasting
- Staff development
- Project management
References
Available on request
Timeline
State Operations Manager
Polar Kool Refrigerated
01.2022 - 12.2024
Transport Operations Supervisor
HDS
04.2018 - 06.2021
Regulatory Compliance Manager
Toyota Financial Services
07.2016 - 02.2018
Relationship Manager
Dun & Bradstreet
02.2015 - 05.2016
Credit Variation Case Manager
Commonwealth Bank
03.2013 - 02.2015
Complex Financial Hardship Case Manager
Commonwealth Bank
03.2011 - 03.2013
Team Manager
NRMA Insurance
04.2009 - 03.2011
Business Development Manager
Coca-Cola Amatil
01.2004 - 01.2009
BBA -
University of Technology
HSC -
Lisrow High School