Guleid Abdullahi
Boxhill,VIC
Summary
An IT professional with a diverse background spanning public relations, team leadership, and technology. Skilled in troubleshooting and research, I'm eager to enhance Very Special Kids' system efficiency. My varied roles have equipped me to convey technical details to a broad audience seamlessly. Aligned with the organization's ethos, I'm driven to support the team and advocate for the families served. With 4 years as an adaptable Office Team member, I excel in multitasking, from managing visitors and calls to addressing staff needs, consistently promoting a welcoming workspace.
Overview
5
5
years of professional experience
Work History
Electorate Officer Grade 2
Victorian Parliament
01.2023 - Current
- Facilitated public event representations and mastered effective communication techniques
- Engaged in legislative preparations and extensive research, demonstrating my analytical capabilities .
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Information Technology Assistant
ANK CORP
09.2018 - 04.2020
- Spearheaded computer system installations and maintenance
- Diagnosed and resolved software and hardware issues
- Assisted employees with technical challenges, promoting user satisfaction.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
President/General Secretary
DUSA
11.2021 - 11.2022
- Led an organization with a $6.2 million budget, overseeing governance matters and stakeholder interactions
- Collaborated with departments for communication and marketing strategies, championing student engagement.
- Compiled data for analysis and developed tracking and reporting.
- Handled administrative requirements, maintained records and submitted operational reports.
Council Appointed Member of Deakin University Board
Deakin University
01.2022 - 01.2023
- Served as a voice for a 66,000-strong student community
- Engaged in vital decision-making processes, setting the university's strategic direction.
Education
Bachelor of Information Technology - Cyber Security
Deakin University
Melbourne, VIC10.2023
Skills
- IT Management
- Word Processing
- Communication
- Public Relations
- Research
- Staff Training
- Computer System Maintenance
- MS Office
- Problem-Solving
Accomplishments
- Through my advocacy and volunteer roles at Deakin, secured a significant $25 million funding for international students during the pandemic's peak in 2020.
- As President and General Secretary at Deakin, played a pivotal role in the university's recognition as one with the highest student satisfaction in Australia post-pandemic.
- Instrumental in rejuvenating the Queer and Disability collectives at Deakin
Languages
Swahili
English
References
Prof Lisa Hanna, Dean of Students
lisa.hanna@deakin.edu.au, +61 3 924 46256
Sue Rolland, General Manager
Sue.rolland@deakin.edu.au, +61 3 924 46023
Mr. Michael Galea, MP for the South-Eastern Metropolitan,
Michael.galea@parliament.vic.gov.au
Timeline
Electorate Officer Grade 2
Victorian Parliament
01.2023 - Current
Council Appointed Member of Deakin University Board
Deakin University
01.2022 - 01.2023
President/General Secretary
DUSA
11.2021 - 11.2022
Information Technology Assistant
ANK CORP
09.2018 - 04.2020
Bachelor of Information Technology - Cyber Security
Deakin University
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