Summary
Overview
Work History
Education
Skills
reference
Timeline
Generic

Guluzar Sumeyye Guresen

Meryylands,NSW

Summary

PERSONAL ATTRIBUTES Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers. Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks. Flexible: Understanding of the need for flexibility in order to support different client’s needs and how they can change all the time. Comfortable with changing environments and situations, ensuring ability to remain flexible and adaptable. Time Management: Dedication to effective Prioritization and management of time by allocating tasks and recording activities in diaries and daily to-do lists.. . Friendly, supportive and motivated with strong desire to promote student potential. Offering 3 years of experience with passion for building strong rapport with faculty, students and caregivers. Excellent knowledge in CPR and first aid. Client-focused Registered Client Service Associate managing key accounts to deliver superior service. Proficient in trim and cis . Expertise in providing client support, maintaining files and records and preparing quantitative, comparative performance evaluations. Committed to collaborating with associates and management to achieve business objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to Skilfully meet team goals. To seek and maintain full-time position that offers Professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Support day-to-day program operations with expertise in records management and resource coordination. Skilfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Client Service Office

NSW TRUSTEE AND GUARDIAN
Parramatta, NSW
07.2022 - Current
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Computer software experience in microsoft,Excel,CIS,TRIM, outlook and emails.
  • liaise with customer face to face.
  • organize an interpreter for clients with special needs
  • rotating phone call roster
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service.
  • Participated in team-building activities to enhance working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Support Worker

Ignite
Oran Park, Nsw
06.2022 - Current
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Created, prepared and delivered reports to various departments.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.

Childcare Educator

Goodstart Early Learning
Moonee Ponds, VIC
01.2018 - 01.2022
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
  • Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
  • Brought signs of potential emotional and developmental problems in children to caregiver's attention.
  • Taught students basic academic, behavioral and social skills.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Supervised students and enforced discipline during classroom and playground activities.
  • Organized and facilitated monthly parent support group meetings.
  • Promoted sensory development by providing access to different textures.
  • Communicated with parents and other staff about student progress.
  • Provided individualized instruction and support to meet personal needs of each child.

Cashier, trainer, cook

McDonald’s
01.2018 - 01.2019
  • Handling costumers objection
  • Having verbal communication skills
  • Leadership, training new employers
  • Meet KPI
  • Team work

Cashier, trainer, cook

freshplus supermarket customer
01.2014 - 01.2018
  • Training new employers
  • Identify new sales and marketing opportunities
  • Customer commutation skills
  • Maintain a OHS standard
  • Stock take
  • Order placement
  • Staff safety
  • Paperwork
  • Team work

Education

Certificate IV - Youth Work

Holmesglen Institute
Southbank, VIC
05.2022

Tesol - 120 Hours of Tesol

International Open Academy
08.2020

Vce -

Ilm College of Australia
12.2014

Skills

  • Safety Monitoring and Management
  • Creating a Safe Learning Environment
  • Imaginative Play Promotion
  • Collaborative and Team-Oriented
  • Time Management
  • Experience with Diverse Student Populations
  • Supervising Classroom Activities
  • Lesson Planning
  • Individual Student Instruction
  • Activity Demonstrations
  • Classroom Rules Establishment
  • Relationship Building
  • Audio-Visual Demonstrations
  • Problem Solving
  • Enthusiasm for Students and Teaching
  • Clear and Direct Communication
  • Encouraging Participation and Inclusivity
  • School Community Relations
  • Social Skills Development
  • Detail-Oriented
  • Positive Attitude and Energetic
  • Microsoft Office
  • Positive Reinforcement Methods
  • Student Behaviour and Progress Reporting
  • Student Engagement and Development
  • Early Childhood Development
  • Behaviour Modification Techniques
  • Documentation and Reporting
  • Ensuring Safety and Injury Prevention
  • Field Trip Supervision
  • Role Playing and Interaction Methods
  • Decision Making
  • Classroom Organization
  • Classroom Management Techniques
  • Creative Thinking
  • Anti-Bullying Techniques
  • Diverse Classroom Settings

reference

Tammy Lawlor

EL/ROOM LEADER

number 0451825663


John Gregory

Team Leader

Email : John.gregory@tag.nsw.gov.au

Mobile Phone : +61415665674



Peta

director

number -0421840402


natalie blazyn

Teacher/Trainer/Assessor

Email : natalie.Blazyn@holmesglen.edu.au

Mobile Number : 0419882371


Timeline

Client Service Office

NSW TRUSTEE AND GUARDIAN
07.2022 - Current

Support Worker

Ignite
06.2022 - Current

Childcare Educator

Goodstart Early Learning
01.2018 - 01.2022

Cashier, trainer, cook

McDonald’s
01.2018 - 01.2019

Cashier, trainer, cook

freshplus supermarket customer
01.2014 - 01.2018

Certificate IV - Youth Work

Holmesglen Institute

Tesol - 120 Hours of Tesol

International Open Academy

Vce -

Ilm College of Australia
Guluzar Sumeyye Guresen