Gulzar Khan
Roxburgh Park,VIC
Summary
Freight Forwarding Manager with 20+ years experience in end-to-end Import/Export Operations, supply chain management, logistics optimization, and warehouse operations. Proven success in streamlining/developing processes, reducing costs/increasing profits, and improving quality. Multi-talented with skill in complex International Freight Forwarding. Good analytic skills, decision-making and excellent communication skills. Manager with service-oriented support for local and international customers. Team-minded, dependable and tech-savvy. Resourceful professional with experience in customs clearances/regulations as a broker. Expertly develops client relationships and provides tailored solutions. Organized and dependable manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Detail-oriented team player with strong organizational skills. The ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Export Manager
Savino Del Bene
06.2024 - Current
- Managing and leading a team of 4 export professionals, providing guidance and coaching to enhance performance and achieve targets.
- Loading and negotiating costs with overseas offices and agents, Carriers, Transport and warehouses
- Ensuring team are working towards the overall goals and vision of the company
- Maintaining staff morale and motivation levels
- Managing requests of team members
- Delegating workload amongst the team in line with individual strengths
- Managing relationships with clients, suppliers, and colleagues
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Expanded export market presence by identifying and securing new business opportunities.
- Managed complex logistics for timely delivery of goods, ensuring optimal shipment conditions were maintained.
- Prepared various export and supplier forms for customs submittal.
- Streamlined export processes, reducing operational costs and improving efficiency.
- Collaborated with cross-functional teams to ensure seamless coordination of export activities.
- Maintained compliance with all applicable laws, regulations, and industry best practices pertaining to international trade activities.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Prepared and processed export documentation according to customs regulations, laws or procedures.
- Coordinated with shipping and transport companies on behalf of clients.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Operations Manager
Geodis NZ Ltd
12.2023 - 05.2024
- Successfully managed and supported logistics operations in a team of 12 staff members
- Developed and implemented SOPs and KPI's to ensure efficient day-to-day operations
- Established key relationships with suppliers, customers, and other stakeholders
- Support/analyze company for cost savings, fixing revenue leakage
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Imports Manager- Air & Sea
Geodis NZ Ltd
10.2022 - 12.2023
- Organize, plan and facilitate the day-to-day work of a team of Import Operations specialists-Managed approximately 30 incoming calls, 100 emails and per day from customers.'
- Act as subject-matter expert-quickly identify and resolve any operational issue in a timely manner to ensure quick resolution and customer satisfaction
- Ensure handling of required import documents according to regulations and internal procedures
- Responsible to ensure customer's needs, requirements, and KPIs are met or exceeded
- Create, build and maintain excellent relationships with key suppliers both internal and external
- Continuously monitor supplier performance and develop improvement plans when required
- Identify training needs and opportunities to develop a highly skilled functional department
- Responsible for planning and executing successful implementation of new customers as well as supporting the sales process and visits as necessary to achieve growth targets
- Drive continuous improvement in process flows for the department work streams
- Responsible and Assisting with department P&L
- Drive continuous improvement process (CIP) initiatives within the area of responsibility
- Support sales process and customer visits as necessary to achieve growth targets
- Act as subject-matter expert for RMP, Pharmaceuticals/Perishable (Thermo-net) products and special projects
Export Operations
Geodis NZ Ltd
06.2019 - 10.2022
- Organize, split and plan day-to-day shipments-Managed approximately 30 incoming calls, 50 emails per day from customers.'
- Ensure that proper implementation of customer has been conducted before Operations is starting regular shipment process
- Finalize bookings and perform export bookings daily
- Ensure handling of Export Documents and follow-ups
- Follow-up shipments status and advise back to clients and also monitor incidents and ensure resolutions to keep perfect workflow
- Support other team members and help ease the workload
- Create and build exceptional relationships with clients, internal departments and management
- Educate and help clients for smooth and correct processes
- Ensure handling of required Export documents
- Follow-up shipment status in the Export area, identify incidents and ensure resolution of incidents
- Support Export Customer Service in the incident and exception management resolution
- Create, build and maintain excellent relationships with key suppliers
- Continuously monitor supplier performance and develops improvement plans when required
- Identify training needs and opportunities to develop a highly skilled functional department
- Create, build and maintain relationships with other internal functions (e.g
- Capacity Management, warehouse and Sales) and act as subject-matter expert for ad hoc operational questions with regard to accounts which are being serviced
- Ensure that proper implementation of customer has been conducted before Operations is starting regular business service
- In charge of all RMP business, raising ED's and liaising with respective business partners including MPI
Export Operations
DHL Global Forwarding NZ Ltd
09.2014 - 06.2019
- Export Operations & Customer relations
- Transport Management
- Warehousing (Detailed job description below)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently-Managed approximately 30 incoming calls, 50 emails per day from customers.'
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Use critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Developed and maintained courteous and effective working relationships
- Served customers and followed outlined steps of service
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Improved operations through consistent hard work and dedication
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Export Manager
ACA International NZ Ltd (Dacsher)
02.2008 - 09.2014
- Prepared various import, export and supplier forms for customs submittal
- Designed export strategies to meet project requirements for delivery timeframe
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations
- Processed company's import permit and export license processes
- Administered export of RMP products for compliance with company and customs export policies
- Tracked shipments processed through customs and other agencies and obtained clearances
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
- Advised customers on transportation options, types of carriers or shipping routes
- Followed SOPs with all customer account actions and data management to keep consistent service levels
- Produced, reviewed and submitted documentation to respective departments to facilitate smooth cargo movements
- Insured cargo against loss, damage or pilferage
- Coordinated scheduling and booking of shipments for transportation
- Assist in the development of new and existing export businesses in conjunction with the market strengths and ensure the retention of customers through operational excellence and a high level of customer service
- Assist with the training of staff, the growth and development of the export operation
- Ensure all jobs are invoiced out for month end and relevant costs processed
- Manage export Air/Sea freight department profitability-WIP's and Accruals for month-end processing
- Provide job training for other staff, offer support and assistance when and where required
Education
Diploma in Business -
Fiji Institute of Technology
Suva, Fiji IslandsAutomotive Engineering - (Class II)
Fiji National University
Post Graduate Logistics & Supply Chain Management -
Massey University of New Zealand
01.2013
Skills
- Communication
- Inventory Management
- Strategic Planning
- Customer Service
- Transport Management
- Resolving conflicts
- Continuous improvements
- Knowledge of logistics regulations and standards
- Problem solving
- Adaptability
- Data analysis
- Organization skills
- Decision making
- Time management
- Analytical skills
- Process Improvement
- Supply chain management
- Leadership
- Attention to detail
- Teamwork
- Leadership and team management
- Warehousing
- Interpersonal skills
- Using several Logistics software
References
- Cian Brenan, General Manager/Head of Ocean Freight Australia- Savino Del Bene. Ph: 04 32642898
- Hugh Mackay, Director- Geodis NZ Ltd. Ph:+64 275870863
Timeline
Export Manager
Savino Del Bene
06.2024 - Current
Operations Manager
Geodis NZ Ltd
12.2023 - 05.2024
Imports Manager- Air & Sea
Geodis NZ Ltd
10.2022 - 12.2023
Export Operations
Geodis NZ Ltd
06.2019 - 10.2022
Export Operations
DHL Global Forwarding NZ Ltd
09.2014 - 06.2019
Export Manager
ACA International NZ Ltd (Dacsher)
02.2008 - 09.2014
Automotive Engineering - (Class II)
Fiji National University
Post Graduate Logistics & Supply Chain Management -
Massey University of New Zealand
Diploma in Business -
Fiji Institute of Technology
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