GULZAR SINGH
Sydney,NSW
Summary
Customer-oriented Store Manager offering over 3 years of experience in fast pace retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
AMPOL
SYDNEY
01.2019 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Ensured compliance with safety regulations and company policies.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Payroll
Console Operator
Ampol
SYDNEY
03.2017 - 01.2019
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and provided friendly customer service.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Becholer in Information Technology - Information Technology
University of Western Sydney
04-2018
High School Diploma -
TAFE
04-2016
Skills
- Loss Prevention
- Employee Training
- Supply Ordering
- Customer Service Management
- Retail Inventory Management
- POS Systems
- Operations Management
- Payroll Management
- Store Merchandising
- Talent Recruitment
- Shift Scheduling
- Performance Reviews
- Employee Supervision and Motivation
- Team Building and Leadership
- Leading Staff Meetings
- MS Office Proficient
- Cash Management
Accomplishments
- 2 time Store compliance Audit winner.
- Recognised for overall growth in sales and store presentation.
Certification
- NSW Food Safety Certificate
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Store Manager
AMPOL
01.2019 - Current
Console Operator
Ampol
03.2017 - 01.2019
Becholer in Information Technology - Information Technology
University of Western Sydney
High School Diploma -
TAFE
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