Gunja Gajjar
Point Cook,Australia
Summary
Dynamic Loan Processing Officer with proven expertise at HDFC Bank Ltd, excelling in KYC compliance and customer service. Successfully facilitated timely loan approvals while enhancing client relationships and generating new business leads. Adept at stakeholder coordination and optimize administrative processes, ensuring accuracy and efficiency in loan processing.
Overview
4
4
years of professional experience
Work History
Loan Processing Officer
HDFC Bank Ltd
Rajkot, India
04.2009 - 01.2012
- Processed and validated gold loan applications ensuring compliance with bank policies and regulatory standards.
- Reviewed customer documentation including KYC, identity verification, income statements, and financial records.
- Coordinated with credit, operations, and internal teams to resolve documentation issues, facilitating timely loan approvals.
- Managed loan lifecycle activities including new loan applications, renewals, and closures.
- Assisted customers with loan documentation, application procedures, and product information.
- Resolved customer queries and loan-related issues, enhancing service standards and customer satisfaction.
- Maintained accurate loan records and ensured compliance with internal procedures.
- Prepared and validated daily sales and loan processing reports for branch management, supporting informed decision-making.
- Generated new business leads through branch portfolios and open market sourcing while cross-selling banking products.
Loan Processing Officer
HDFC Bank Ltd (Payroll: HBL Global Pvt Ltd)
Rajkot, India
02.2008 - 03.2009
- Verified loan eligibility and validated customer documents including KYC and financial records.
- Guided customers through loan documentation and application procedures to facilitate successful loan submissions.
- Coordinated with internal teams to ensure accurate and timely loan processing.
- Supported branch operations for processing personal and business loans.
- Conducted regular follow-ups with customers to ensure seamless loan processing and foster strong client relationships.
- Generated new business leads through branch portfolios and open market sourcing.
- Promoted banking products, including CASA accounts and insurance, to enhance customer financial solutions.
Education
Certificate IV - Accounting and Bookkeeping
RMIT University – TAFE Program
Melbourne, Australia06-2026
Bachelor of Business Administration -
Christ College, Saurashtra University
Rajkot, India06-2005
Skills
- Loan processing
- Application verification
- KYC compliance
- Financial documentation
- Data entry accuracy
- Office administration
- Records management
- Microsoft Office
- Reporting
- Optimisation of administrative work
- AI tools
- Problem solving
- Attention to detail
- Customer service
- Relationship management
- Stakeholder coordination
- Effective communication
Availability
Immediate
Languages
- English
- Hindi
- Gujarati
Visa Status
Australian Permanent Resident
Timeline
Loan Processing Officer
HDFC Bank Ltd
04.2009 - 01.2012
Loan Processing Officer
HDFC Bank Ltd (Payroll: HBL Global Pvt Ltd)
02.2008 - 03.2009
Certificate IV - Accounting and Bookkeeping
RMIT University – TAFE Program
Bachelor of Business Administration -
Christ College, Saurashtra University