Gunjan Saini

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided network support services for devices such as Switch, Router, Wireless Controllers.
• Performing site Ekahau survey for new & existing sites
• Assisted with implementation and support of network monitoring tools.
• Troubleshoot complex multi-vendor network service provider issues.
• Worked on various projects.
• Developed comprehensive documentation for network design, configuration standards, and operational procedures.

• Respond to network incidents and outages promptly. Troubleshoot and resolve network issues to minimize downtime. Analyze network issues, identify the root cause, and implement solutions to resolve problems.

• Collaborate with different departments, teams, vendor, where needed.

• Perform Network Monitoring, Analyze network issues, identify the root cause, and implement solutions to resolve issues.

• Configure, Perform RMA, and maintain network devices, such as routers, switches, cradle Points and wireless access points. Ensure that firmware and IOS are up to date.

• Implement and document network changes, following established change management processes to minimize disruptions and maintain stability

• Develop and test network disaster recovery plans to ensure the network can be quickly restored in the event of a catastrophic failure

• Enhanced network reliability by identifying and resolving connectivity issues.
• Configured routers and switches to optimize network performance.
• Improved data security with implementation of firewalls and encryption protocols.Palo Alto configuration, upgrades etc.
• Worked on call manager & Cisco IP telephony.
• Achieved seamless network operations, managing system updates and patches.
• Maintaining existing hardware.
• Site WI-FI upgrades.

• Implemented configuration changes to address evolving network demands.
• Configuring Switches & Router
• Implementing Meraki SD-WAN technology
• Planned & designed network upgrades.
• Worked on multiple projects, including Cisco Meraki migration, Cisco Webex migration etc
• Supporting BAU activities.
• Troubleshooting complex issues.

• Network design for Aged care & resident's home.
• Plan, design, configure, implement routers, switches & WI-FI solution.

• Optimize the lifetime, availability, and performance of the Network from regular monitoring and periodic maintenance.

• Take ownership of customer issues, diagnosis, troubleshooting, and identification of solutions to resolve the customer issues within given SLA.

• Create, implement, and maintain network documentation.

• Perform maintenance on existing Wireless Network.

• Provide prompt and accurate feedback to customers, Service, and internal team.

Follow up standard procedures for proper escalation of unresolved issues.