Gunjan Saini
Clarksburg,MD
Summary
Highly skilled Network Engineer with more than 7 years of experience in designing, implementing and troubleshooting complex network systems. Possess strong knowledge of network protocols and security, coupled with an ability to manage multiple projects simultaneously. Proven success in leading teams, streamlining operations and enhancing system performance for diverse businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Network Engineer
Coles Group
03.2023 - Current
- Role comprises of 60% project and 40% BAU work
- Design and implement wireless lifecycle roadmap for Supermarkets, Petrol stations, State Offices, Distribution centers, HQ etc
- Design and implement Cisco Meraki SD-WAN solution for sites
- Configure network devices for new buildings including routing, distribution/access switches and wireless access points and firewalls
- Maintain and upgrade software on existing Network hardware including Switches, Wireless Controllers, Servers, DNA Centre etc
- Configure network authentication systems using TACACS+ and Cisco ISE, ensure secure access control and user management
- Perform Wi-Fi site surveys using Ekahau and validate existing surveys done by 3rd party
- Wireless Protocols: Proficiency in IEEE 802.11 standards
- Create Splunk dashboard for Network Monitoring and observability
- Analyse logs by Splunk,Splunk Knowledge objects, queries, and advanced data visualization
- Strong understanding of monitoring systems and protocols such as SNMP, SYSLOG, NETCONF, TFTP
- Conduct all the Network Services Operations on IT Service Management Platforms like Service Now
- Strong Knowledge of DNS, DHCP, and IP Management
- Automation and Orchestration: Build Cisco Catalyst from Scratch (Cisco DNA Centre)
- DNA Center and Cisco Spaces integrations for different sites and controllers
- Build Cisco Catalyst (DNAC) including design hierarchy, heat maps, device provisioning, device upgrades etc
- Respond to network incidents and outages promptly
- Troubleshoot and resolve network issues to minimize downtime
- Analyse network issues, identify the root cause, and implement solutions to resolve problems
- Follow the change process and ITIL to perform any after hour changes
- Configure, Perform RMA, and maintain network devices, such as routers, switches, cradle Points and wireless access points
- Implement and document network changes, follow established change management processes to minimize disruptions and maintain stability
- Developed and test network disaster recovery plans to ensure the network can be quickly restored in the event of a catastrophic failure
- Stay up to date with industry trends and emerging technologies
- Share knowledge and best practices with colleagues
- Provide on call support as needed
Network Engineer
Baptcare
01.2022 - 03.2023
- Design, plan and implement network infrastructure projects
- Maintain diverse network – IP telephony, VOIP, WAN, LAN, and Wireless network infrastructure
- Deploying, configuring, troubleshooting, designing Cisco DNA solutions
- Date Centre maintenance
- Wi-Fi uplift to Juniper Mist
- Monitoring Baptcare network using tools like SolarWinds, DNAC
- Site visits for any network related site issues, patching, new hardware instalment/removing old hardware
- Providing Level 3 Network Support to the Business by Troubleshooting, Configuring, Auditing and Monitoring
- Technologies worked on Cisco Routing and Switching, Cherwell Ticketing system, Cisco ISE, LAN technologies, SD-WAN, Cisco WLC, Cisco DNA, Prisma, TIPT Telephony, Polycom, Wireless, Ascom/Cisco phones, Cisco Unified Communications, Palo Alto Firewall Administration
Network Engineer
Bupa
10.2020 - 01.2022
- Providing Network Support by troubleshooting, auditing, cabling, patching, and configuring Cisco Network Devices
- Monitoring Bupa's Network using tools like SolarWinds, Logic Monitor etc
- Conducting all the Network Services Operations on IT Service Management Platforms like Service Now
- Working on migration projects which involves Network Technology upgrade of all the Network Devices
- Working on Wireless uplift/remediation to Meraki Wireless network
- Working on upgrading all Bupa Dental/Optical Sites to Meraki network
- Deploying, configuring, troubleshooting, designing Cisco DNA solutions
- Providing Level 3 Network Support to the Business by Troubleshooting, Configuring, Auditing and Monitoring following Technologies
- Cisco Routing and Switching, Cisco Meraki, Cisco ISE, Cisco WLC, LAN technologies, SD-WAN (Meraki), Cisco DNA, Broadcloud, Cisco Unified Communications, Cisco phones, Riverbed Decommission
Network Engineer
Baptcare
09.2018 - 10.2020
- Design, plan and implement network infrastructure projects
- Maintain diverse network – PABX, IP telephony, VOIP, WAN, LAN, and Wireless network infrastructure
- Conduct network planning assessments for new network rollouts including Wi-Fi mapping/Wi-Fi Survey
- Cisco Routing, Switching (Catalyst/Nexus) Firewalls (Palo Alto/Panorama, Cisco ASA) & Telephony
- Network Monitoring (SolarWinds / Cisco Prime)
- Communication infrastructure, including IP telephony, video/audio conferencing technology
- Build & Maintain Network Documentation & Diagrams
- Experience with Windows Active Directory, DHCP, DNS and Windows Server, Office365
- Managing BAU and Project work
Technical Support Officer
VeriFone
09.2017 - 08.2018
- Respond to a variety of customer requests and inquiries via telephone/email/Skype for Business, ensure customer experience
- Advise step to step troubleshooting in case of faulty terminals and send tech if needs to swap it
- Resolve support tickets using tools like ITAM-Remedy/Customer management services
- Provide Technical support to more than 100 clients everyday remotely
- Historical and real-time reporting from Call Management System/Avaya
- Troubleshoot with the on-site Technicians installing different types of EFTPOS terminals
Network Engineer
Cyient Ltd
01.2017 - 08.2017
- Commissioning and configuring LAN/WAN for enterprise services in basement switches and routers (Cisco)
- Troubleshooting and configuring intermediator virtual circuits
- Cancellation and withdrawal of services from devices (Cisco)
- Configuring and testing services before service hand over
- Testing DNS servers, DHCP, Monitoring services and backups
- Create and manage change request for device commissioning
- Creating service completion documents for wholesale customers
- Answering phone calls to resolve network designer queries
- Perform pre-commissioning port testing in coordination with the field tech between the customer site and exchange
Senior Quality Analyst
Agilyst, eClerx Services Limited India
08.2011 - 03.2014
- Company Overview: Clients: Comcast Telecom, British Telecom, AT&T, Time Warner (TWC)
- Collecting task with tickets using Remedy/ITAM
- Provide remote IT Support, Escalations management, Issue resolution
- MS Windows server and desktop operating systems support
- Troubleshooting both the customer and client's assets
- Integrating customer's, client's and the device information into one platform (Granslam Software)
- Communication with Clients/Customers on phone, chat, emails
- Arrangement and cancellation of onsite technician to customer's premises with the customer's consent
- Retaining Customers who are irate and wants to leave due to any service issue
- Clients: Comcast Telecom, British Telecom, AT&T, Time Warner (TWC)
Education
Master of Science (M.S.) - Network & Security
Swinburne University
03.2017
Bachelor of Technology - Electronics and Communications
Punjab Technical University
Punjab03.2011
Skills
- Network Troubleshooting Abilities
- Network configuration
- IP addressing and subnetting
- WiFi Design and Implementation
- SDWAN and SDA
- Catalyst and Nexus Switches
- ISR and MX routers
- Cisco Meraki
- Palo and ASA Firewalls
- Cisco ISE
- DNAC and Cisco Prime
- Thousand Eyes
- Splunk
- Logic Monitor
- Solar Winds
- Grafana
- Voice over IP solutions
- Continuous learning mindset
- Infoblox
- Effective communication
- TACACS configuration
- Incident response
- Wi-Fi site surveys
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP) - ENCORE
- Ekahau ECSE Certification
- Microsoft Azure Fundamentals
Timeline
Network Engineer
Coles Group
03.2023 - Current
Network Engineer
Baptcare
01.2022 - 03.2023
Network Engineer
Bupa
10.2020 - 01.2022
Network Engineer
Baptcare
09.2018 - 10.2020
Technical Support Officer
VeriFone
09.2017 - 08.2018
Network Engineer
Cyient Ltd
01.2017 - 08.2017
Senior Quality Analyst
Agilyst, eClerx Services Limited India
08.2011 - 03.2014
Master of Science (M.S.) - Network & Security
Swinburne University
Bachelor of Technology - Electronics and Communications
Punjab Technical University
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