Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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GUNJAN KUMAR SHUKLA

Canberra,ACT

Summary

Dynamic and results-oriented professional with a proven track record at SUN INDUSTRIES, adept in enhancing customer satisfaction and streamlining operations. Excelled in interpersonal communication and computer literacy, significantly improving team efficiency. Demonstrates exceptional adaptability and leadership, contributing to a positive work environment and consistently meeting objectives.

Overview

7
7
years of professional experience

Work History

RETAIL ASSISTANT CUM CASHIER

TABACCO CORNER AND CONVENIENCE STORE
10.2024 - Current
  • Handling all tasks assigned by the team leader or manager
  • Working synergistically with other team members
  • Complying with company regulations
  • Being a good brand ambassador at all times
  • Communicating effectively at all levels and escalating issues appropriately
  • Maintaining knowledge of products and services available
  • Engaging with customers and motivating fellow team members with a positive attitude
  • Completing assigned tasks effectively and within stipulated deadlines
  • Completing administrative tasks, answering incoming calls, and ensuring good customer service
  • Attending and participating in team meetings, workshops, and training events

Team Member

Shell Station
08.2022 - 01.2024
  • Handling all tasks assigned by the team leader or manager
  • Working synergistically with other team members
  • Complying with company regulations
  • Being a good brand ambassador at all times
  • Communicating effectively at all levels and escalating issues appropriately
  • Maintaining knowledge of products and services available
  • Engaging with customers and motivating fellow team members with a positive attitude
  • Completing assigned tasks effectively and within stipulated deadlines
  • Completing administrative tasks, answering incoming calls, and ensuring good customer service
  • Attending and participating in team meetings, workshops, and training events

Retail Assistant

OSIA HYPERMART
08.2020 - 06.2022

CUSTOMER SERVICE : - Greeting customers, answering questions, and providing advice.


SALES : - Processing sales transactions, using point of sale systems, and handling cash and card payments.


MERCHANDISE :- Restocking shelves, ordering stock, and maintaining the sales floor.


STORE OPERATIONS :- unloading deliveries, ensuring the store is clean and tidy, and monitoring customer activity.


CUSTOMER ISSUES :- Handling complaints, returns, and other in-store issues.


Customer Service Representative

SUN INDUSTRIES
08.2017 - 07.2020

Acts as the primary point of contact between a company and its customers, handling inquires, resolving issues, providing information about products or services, and ensuring customer satisfaction by addressing concerns and complaints through various communication channels like phone, email, or chat, while maintaining a positive and professional demeanor.

Education

Bachelor of Science - BACHELOR IN SCIENCE IN CHEMISTRY

SHRI P.H.G. MUNI ARTS AND SCIENCE COLLEGE
KALOL,GUJARAT. INDIA.
05-2017

Skills

  • INTERPERSONAL COMMUNICATION
  • ADAPTABILITY
  • CUSTOMER SERVIVE
  • ORGANIZATION
  • ATTENTION TO DETIAIL
  • SKILL MANAGMENT
  • COMMUNICATION
  • LEADERSHIP
  • CRITICAL THINKING
  • TEAMWORK
  • EMOTIONA; INTELLIGENCE
  • WORK ETHIC
  • COMPUTER LITERACY

Languages

GUJ
Native or Bilingual
HINDI
Full Professional
English
Full Professional

Interests

  • Surfing
  • Fundraising Events
  • Video Gaming
  • Yoga
  • I like working with my hands and fixing things
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

RETAIL ASSISTANT CUM CASHIER

TABACCO CORNER AND CONVENIENCE STORE
10.2024 - Current

Team Member

Shell Station
08.2022 - 01.2024

Retail Assistant

OSIA HYPERMART
08.2020 - 06.2022

Customer Service Representative

SUN INDUSTRIES
08.2017 - 07.2020

Bachelor of Science - BACHELOR IN SCIENCE IN CHEMISTRY

SHRI P.H.G. MUNI ARTS AND SCIENCE COLLEGE
GUNJAN KUMAR SHUKLA