Summary
Work History
Education
Skills
Available Time
Visa Type
Languages
Timeline
Generic

Guo Huang

Croydon,VIC

Summary

Highly-motivated employee with full experience in customer service and desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Cashier

The Oriental Kitchen
Southport, QLD
  • Greeted customers and answered any questions they had about the store's products and services.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of workplace.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Sales Assistant

Southern Sea Duty Free Shop
Surfers Paradise, QLD
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.

Restaurant Waiter

Chinese Cuisine
Southport, QLD
  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with food and beverage selections.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Provided excellent customer service by anticipating guest needs, responding promptly, and acknowledging all guests.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Participated in special events such as banquets or catering functions held outside the restaurant premises.

Education

Bachelor of Public Health - Food And Nutrition

Griffith University
Gold Coast, QLD

Skills

  • Customer Service
  • Order Taking
  • Order Packaging
  • POS Systems
  • Cash Register Operation
  • Drawer balancing
  • Product Recommendations
  • Cleaning and sanitizing

Available Time

  • Mon-Fri 9a.m-3p.m

Visa Type

  • Bridging Visa

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

Timeline

Cashier

The Oriental Kitchen

Sales Assistant

Southern Sea Duty Free Shop

Restaurant Waiter

Chinese Cuisine

Bachelor of Public Health - Food And Nutrition

Griffith University

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Guo Huang