Guohao Qin （Austin）

• Maintained high level knowledge of all hotel departments offered to provide professional service.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.

Event name : Departure Adventure Treasure

Event combines symposium and networking session

• Event host for both session
• Helped organize and manage successful events with attendance of over 100 people.
• Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
• Developed and managed event budgets and monitored expenses.

• Creating Brand BNDS- Premium Quality Resistance Bands
• Generated $12000 in Sales revenue within 3 months period
• Donated $8000+ to Fight Mind Charity.
• Implemented marketing strategies
• Executed digital campaigns to improve brand awareness and online presence.
• Monitored daily sales performance and provided feedback to each team member.