Gurdeep Kumar
North Parramatta
Summary
A dedicated and proactive IT professional who fosters a positive team environment. Goal-oriented self-starter who is motivated to succeed. Ability to multi-task and juggle competing priorities utilizing critical problem-solving skills, and ability to work both independently and as part of a team. Excellent communication skills. Resilient and goal oriented, geared toward efficiency.
Overview
8
8
years of professional experience
Work History
System Administrator
AusDiagnostics
05.2023 - Current
- IT Infrastructure and network set up and maintenance, Including working with third-party suppliers
- Upgrading, installing, and configuring new hardware and software
- Continuous improvement to the company IT security and documenting & managing technical documentation and user guides
- Executing on-boarding & and off-boarding of users, creating customer accounts, and performing access control and support
- Performing diagnostic tests and debugging procedures to optimize computer systems
- Providing expert technical support and troubleshooting for Office 365 applications and services, including Exchange Online, SharePoint Online, Teams, and other related tools
- Keeping up to date with advancements and best practices in IT administration
- Documenting processes, as well as backing up and archiving data
- Developing data retrieval and recovery procedures
- Managing all business IT assets and replacement cycles
- Providing IT support for local and global team members
- Conducting regular system audits and assessments, identifying potential issues and recommending solutions for enhancement
IT Systems Administrator
Plumber's Co-op
11.2021 - 05.2023
- Managed backend admin operations using AIX Linux system for user management, website management, and sales operations
- Utilised Active Directory and Linux System for user account management, permissions, and sales products
- Troubleshoot, backed up and restored data, operating systems, files, documents, and drivers
- Implemented Multi-factor Authentication security and managed hardware through Intune management
- Identified and resolved system hardware, network infrastructure, and connectivity issues
- Configured hardware, devices, and software to set up workstations for employees
- Supported users with training, technical assistance, and network improvements
- Improved network operations by recommending and implementing proactive hardware, software and policy updates
- Maintained Windows servers, VMWare, and systems to keep networks fully operational during peak periods.
System Administrator
Twinglaze eco
08.2020 - 02.2021
- Collaborated with HR department to design standardized onboarding processes and training assets
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
- Setting up sharepoint Communication site for the company
- Provided Tier 2 IT support to non-technical internal users through desk-side support services, email, phone, and walk-ins
- Managed user accounts, security group permissions and passwords
- Provided software troubleshooting and administration for proprietary software as well as Office Windows, Internet Explorer, and Adobe
- Used different ticketing systems like Monday, ServiceNow & Smartsheet
- Improved system usability based on user feedback and direct test results
- Corrected hardware, software and network connectivity issues by diagnosing faults and completing skilled repairs.
Restaurant Manager
Indus Kitchen
08.2017 - 04.2018
- Reconciled cash and credit card transactions to maintain accurate records
- Ensuring compliance with licensing, hygiene and health and safety legislation guidelines
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Managed 7-person team of cooks and back of house staff, waiters for high-end Indian restaurant
- Trained new employees on proper customer service practices.
IT Support Technician
Infowiz solutions
09.2015 - 05.2016
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in timely manner to service issues and requests
- Providing technical support across company, both remotely and face-to-face
- Repairing and replacing equipment as necessary
- Recommended computer products and applications to improve productivity.
Education
Master - Information Technology: IT (Computer networks) -
Charles Sturt University
Melbourne, VIC11.2018
MBA - Information Technology -
UBSS
Sydney, NSW08.2023
Bachelor of Science - Computer Networking
CT Institute of Technology
04.2015
Skills
- Project Coordination
- System Upgrades, Testing, Backup & Recovery
- Training and Development
- Software and hardware management
- Network Security and Administration
- Amazon Web Services
- LAN and WAN Control
- Active Directory and Office 365
- Linux Distribution
- Windows Server
- Network Monitoring and VPN configuration
- End Point Configurations
- System Upgrades
- Desktop Troubleshooting
Additional Information
- Australian Driving License
- Children Check (WWCC) certificate
Languages
English
Hindi
Punjabi
References
Reference Available upon request
Timeline
System Administrator
AusDiagnostics
05.2023 - Current
IT Systems Administrator
Plumber's Co-op
11.2021 - 05.2023
System Administrator
Twinglaze eco
08.2020 - 02.2021
Restaurant Manager
Indus Kitchen
08.2017 - 04.2018
IT Support Technician
Infowiz solutions
09.2015 - 05.2016
Master - Information Technology: IT (Computer networks) -
Charles Sturt University
MBA - Information Technology -
UBSS
Bachelor of Science - Computer Networking
CT Institute of Technology
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