Gurdeep Singh
6 Trumpeter Dr, Tarneit,VIC
Summary
Experienced Night Manager bringing proven track record in hotel operations and customer service. Skilled in managing overnight hotel tasks, ensuring prompt issue resolution and improving guest satisfaction rates. Demonstrated ability to lead and motivate team members to maintain high performance levels. Encouraged positive guest feedback through proactive management style.
Overview
1
1
year of professional experience
Work History
Night Manager
Novotel & IBIS Melbourne Central
Melbourne, VIC
06.2024 - Current
- Developed and implemented procedures for staff to handle customer complaints efficiently.
- Oversaw night audit function and preparation of daily financial reports.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
Relief Night Manager
Novotel & Ibis Melbourne Central
Melbourne, VIC
10.2023 - 06.2024
- Managed the daily operations of the hotel, ensuring quality service and customer satisfaction.
- Assisted in resolving guest disputes or special requests as needed.
- Delivered level of service to customers in effort to build upon relationships for future clients.
Education
Master of Global Public Health - Health Administration
Victoria University
Melbourne, VIC01.2024
Bachelor of Science - Medical
Punjabi University Patiala
Punjab, INDIA10.2019
Skills
- Customer Service
- Security awareness
- Team performance monitoring
- Reception oversight
- Guest Relations
Additional Information
Key Projects
Community Exhibition on "Adapting to Extreme Weather Events: Knowledges and Practices in Culturally Diverse Communities in Melbourne's West"
Victoria University
- Conducted extensive research on the impact of extreme weather events on culturally diverse communities.
- Collaborated with peers to analyze data and develop strategies for community adaptation and resilience.
Timeline
Night Manager
Novotel & IBIS Melbourne Central
06.2024 - Current
Relief Night Manager
Novotel & Ibis Melbourne Central
10.2023 - 06.2024
Master of Global Public Health - Health Administration
Victoria University
Bachelor of Science - Medical
Punjabi University Patiala
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