Gurdeep Singh
Melbourne,VIC
Summary
Dynamic professional with extensive experience at Air New Zealand and DHL Logistics, excelling in team management and safety compliance. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and leadership development. Skilled in CRM and adept at fostering collaborative environments to drive performance and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
GROUND CREW
AIR NEW ZEALAND
02.2024 - 06.2025
- Operated ground support equipment for aircraft servicing and maintenance.
- Conducted pre-flight inspections of equipment and tools for safety compliance.
- Collaborated with flight crew to ensure timely aircraft turnaround and readiness.
- Loaded and unloaded baggage, cargo, and supplies following safety procedures.
- Assisted in the training of new ground crew members on operational standards.
- Monitored weather conditions to adjust operations for safety and productivity.
- Communicated effectively with team members to coordinate daily tasks and schedules.
- Ensured that all cargo was loaded securely in the aircrafts and documented weights for each flight.
- Monitored security checkpoints within the airport premises ensuring that only authorized personnel had access to restricted areas.
- Operated various types of machinery including tugs, tractors, loaders for loading, unloading luggage into, from planes.
- Guided aircraft hand using signals and batons to promote safe ground travel.
CARGO SUPERVISOR
DHL LOGISTICS AUCKLAND AIRPORT
AUCKLAND
01.2022 - 02.2024
- Enhanced team performance through ongoing training, skill development initiatives, and clear communication of expectations.
- Contributed to ongoing process improvement efforts by evaluating existing procedures and recommending modifications that enhanced overall efficiency and effectiveness.
- Inspected machinery for malfunctions, and reported vehicles to management for corrective action.
- Managed inventory control using DHL's logistics management systems effectively.
- Managed a diverse team of workers, fostering an inclusive environment that promoted collaboration and productivity.
- Supported new hires through comprehensive orientation programs designed to familiarize them with company policies, procedures, and job responsibilities quickly.
- Importing and exporting goods for DHL from Air New Zealand and Menzies Aviation.
- Obtained the necessary permits and licenses for drivers to operate various commercial vehicles legally.
- Communicated with dispatchers and other office personnel to handle two-way updates, and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions, and address issues.
Duty manager/customer service manager
Woolworths
05.2015 - 01.2022
- Overseeing the Checkout, Online, and Office departments, ensuring everything runs smoothly day to day and week to week.
- Completing general administration for the store, including maintenance of compliance records.
- Recruiting, training, and developing team members within the Customer Service Department.
- Championing Occupational Health and Safety practices to ensure a safe working environment for customers, staff, and contractors.
- Supervised and coordinated the team to provide guidance and support, and maximize performance.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Conducted regular performance appraisals of staff to determine compliance with goals and objectives.
- Analyzed sales data to identify opportunities for growth and improvement.
- Implemented cost-saving measures to enhance profitability and align with the budget.
Store manager
Z Energy Ltd
Auckland, New Zealand
01.2013 - 02.2015
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance team performance and service quality.
- Developed and implemented inventory management strategies to optimize stock levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw merchandising efforts to create appealing product displays and layouts.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored progress by establishing plans, budgets and measuring results.
- Created weekly work schedules for store personnel.
Education
National Diploma in Business and Technology Level 5 NZQA -
Newton College of Business and technology
01.2013
NZQA
Skills
- Team management
- Safety compliance
- Leadership development
- Training and development
- Customer relationship management (CRM)
References
Available on request
Timeline
GROUND CREW
AIR NEW ZEALAND
02.2024 - 06.2025
CARGO SUPERVISOR
DHL LOGISTICS AUCKLAND AIRPORT
01.2022 - 02.2024
Duty manager/customer service manager
Woolworths
05.2015 - 01.2022
Store manager
Z Energy Ltd
01.2013 - 02.2015
National Diploma in Business and Technology Level 5 NZQA -
Newton College of Business and technology
NZQA
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