Gurinder Kaur

• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer calls and emails to answer questions about products and services.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.

• Processing insurance applications for claims, adjustments to insurance cover and standard endorsements
• Specialized in all types of claims which includes Property, Asset, Warehouse, Marine, Motor and health
• Engaging with customers on the phone and via email
• Despatching updates, notices of premiums due and other forms concerning continuation and transfer of insurance
• Surveying potential risk exposure
• Compiling reports and reviews using data from financial records, surveys and other data sources
• Using computers to collate, summarise and review data
• Reviewing, verifying and issuing transaction documentation
• Uphold relationships and communication with insurance departments and clients
• Analyze and investigate complicated insurance claims to help prevent fraud
• Organize and present claim review plans
• Resolve claims in a timely manner
• Directly reports to the Managing Director of Company :- Mr .Rajeev Bhargava

· Managing a Team of Lobby Greeters

· Coordinate with Team members to ensure smooth functioning of Front office.

· Preparing weekly reports and discuss with the team.

· Provides a strong, compassionate, and visible leadership, which fosters positive attitudes and trust among customers, and prospects.

· Calls on prospective and existing customers to develop professional relationships, solicits new business.

· Resolve escalated customer complaints/issues promptly and effectively.

· Ensuring proper completion of necessary documentation and providing documentation to the corresponding department.

· Performs other related duties as necessary or as assigned.

· Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.

Continuously ,Thrice rewarded as a Best Showroom Manager in the dealership for 2012, 2013 & 2014

• Was responsible for Showroom management in terms of attending to walk-in customers
• Data entry of customer profile into the operating system
• Planning and upkeep of display vehicles in the showroom
• Test Drive co-ordination
• Preparation of vehicle registration files
• Coordination amongst various departments to ensure high CSI scores

• Mr.Arjun Bisht (GM Sales ): +91-9873014727
• Worked as, Worked for the United Airlines process
• Attended to customer queries and resolutions in context to Ticketing & Packages
• Resolution of customer grievances in coordination with various departments