Summary
Overview
Work History
Education
Skills
Education And Qualification - Qualifications
Personal Strengths And Skills Profile
References
Timeline
Generic

Gurinder Kaur

Clyde North,VIC

Summary

I am a highly motivated, enthusiastic, energetic and dedicated professional with great analytical, problem solving and decision-making ability. My objective is to provide a working environment which caters to needs of my clients and coordinate the environment for a positive experience for all. My previous roles have predominately been in education and customer care industry which has allowed me to find a natural passion for communication, empathy, attention to detail and patience and understanding with children and families. I have managed workloads consistently to provide efficient and reliable services. I have been also associated with different companies in India, where I was employed as Stock Assistant and at a cashier position. Casual work in the early childhood industry has given me an opportunity to be in different centers in Melbourne, meeting different educators and families which has given me an opportunity to grow professionally as the avenue is very diverse and scope of growth is immense. I have a natural flare to organize things and a keenness to learn and grow and would like to expand my knowledge and get my hold in Education Industry where there are opportunities for growth and expansion. Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in disability support. Caring Disability Support Worker skilled at working with individuals living with issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.

Overview

13
13
years of professional experience

Work History

Disability Support Worker

Southern star care
11.2023 - Current
  • In this role, I've accumulated substantial experience in addressing diverse needs of clients with complex mental health and disability challenges.
  • Expertise spans range of conditions, including ASD, ADHD, anxiety, depression, schizophrenia, autism, substance abuse, bipolar disorder, PTSD, and various neurological and biological disabilities.
  • Through evidence-based interventions and holistic approach, I've become experienced and adept at providing comprehensive support to individuals facing these issues.
  • Supported clients in maintaining a clean-living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept accurate records for client files and handled related paperwork.
  • Developed partnerships with community organizations to expand services and referrals.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.

Casual Educator

Kool Kidz Narre Warren
02.2021 - Current
  • Maintained healthy, nurturing and safe environment for children.
  • Engaging and supervising children positively
  • Provided guidance and advice to parents and co-educators/ students on Educational, developmental, and social matters.
  • Enforcing routines in room ensuring smooth transition
  • Preparing meals being mindful of allergies and dietary requirements of children.

Pharmacy Assistant

Chemist Warehouse
02.2019 - Current
  • Customer Service: Greet and assist customers in friendly and professional manner, answering questions, providing product recommendations, and addressing concerns or inquiries regarding medications and healthcare product.
  • Communicated with all customers and staff in pleasant and professional manner and answering their queries if any.
  • Processed high prescriptions with 100% accuracy.
  • Answered and screened phone calls for staff pharmacist in friendly, efficient manner
  • Filling customer online orders and delivered them to right shelves.
  • Picked and packed online orders.

Aldi

03.2014 - 02.2019
  • Provided every customer with comprehensive assistance, described merchandize and explained use and care of merchandize to customer, upon entering store through merchandise selection and completion of purchases
  • Opened and closed cash registers, worked in bakery, inventory stock and requisition of new stock, build displays, pack and unpack items to stock shelves, maintained knowledge of current sales and promotions and changed signage to promote special items
  • Supported sales personnel with technical solutions, costing and client presentations.

Hyper City Supermarket ASR(India)

04.2013 - 02.2014
  • Worked as Stock and Counter Assistant
  • Stock Take (counted and checked all products, goods or inventory), kept the shelves stocked by arranging and handling stock, maintained knowledge of current sales and promotions and putting special of the month
  • I also assisted in maintaining proper inventory levels, worked with the stock team to assure accurate stock inventory and assisted customers with their various needs both on the floor and in the stock room
  • I have operated cash registers, received and processed funds and scanned and packed merchandise, count end of shift cash receipts to ensure accuracy with paper receipts.

Best Price Supermarket

03.2012 - 02.2013
  • Worked as Stock and Counter Assistant
  • Stock Take (counted and checked all products, goods or inventory), kept the shelves stocked by arranging and handling stock, maintained knowledge of current sales and promotions and putting special of the month
  • I also assisted in maintaining proper inventory levels, worked with the stock team to assure accurate stock inventory and assisted customers with their various needs both on the floor and in the stock room
  • I have operated cash registers, received and processed funds and scanned and packed merchandise, count end of shift cash receipts to ensure accuracy with paper receipts.

Mc Donald’s (India)

McDonald's
06.2011 - 12.2012
  • Worked as Customer Service Representative
  • Delivered prompt, friendly customer service, issued receipts, refunds, credits, or change due to customers.
  • Ensured compliance with all quality standards, guidelines, and principals of Mc Donald’s
  • Prepared food items such as hamburgers as per established standards
  • Analyzed customer complaints and feedback for constant improvements.
  • Kept counter area freshly stocked with cups, napkins, lids, ketchup packets and other condiments.

Education

Diploma In Community Services

Mccarthy Learning
Melbourne, VIC
11.2023

Skills

  • Medication Administration: Proficiently trained in administering medications, ensuring precise and safe delivery of treatments for clients with complex health requirements
  • Daily Living Support: Skillfully manage daily tasks encompassing meal preparation, laundry, basic cleaning, and personal care, maintaining high standard of care for clients with diverse needs
  • Facilitating Engagement: Actively encourage individuals to engage in wide range of activities, from hobbies and sports to arts and community programs, tailored to their unique interests and abilities
  • Transportation Services: Provide reliable transportation to and from appointments, activities, shopping, outings, movies, and holidays, facilitating accessibility for clients with mobility challenges
  • Employment Skills Development: Offer dedicated support for development of vocational skills and participation in employment opportunities, addressing specific requirements of clients with complex disabilities
  • Food Handling and Safety: Possess specialized training in safe handling and preservation of food, ensuring well-being of clients with unique dietary needs
  • Dignity and Empathy: Maintain sensitive and sympathetic approach, always cognizant of emotional well-being and dignity of residents under my care
  • Resource Navigation: Assist clients and their families in accessing essential neighborhood resources and work diligently to achieve behavioral and mental health objectives outlined in their individualized treatment plans
  • Interpersonal Skills Development: Teach clients crucial interpersonal and coping skills, intervening to mediate disputes when necessary, and fostering harmonious environment within therapy groups
  • Documentation and Reporting: Display proactive role in documenting weekly progress summaries and incident reports, ensuring accurate and thorough record-keeping
  • Effective Communication: Excel in establishing meaningful connections with individuals with intellectual limitations, employing clear and empathetic communication to convey messages effectively
  • Behavioral Understanding: Exhibit deep understanding of challenging or concerning behaviors, underpinned by profound respect for individual rights and acute awareness of potential risks
  • Appointment Management: Proficiently manage bookings for appointments, taxi services, therapy sessions, and other essential arrangements on behalf of clients, ensuring their seamless access to necessary resources and support

Education And Qualification - Qualifications

  • Diploma In Community Services (Ageing + home & Community + Disability)
  • Working With Children Check
  • First Aid & CPR
  • NDIS Screening Clearance
  • Food Handling and Safety
  • Full Driver’s License
  • Certificate IV in Education Support from Skilled Up, Melbourne.
  • Diploma in Early Childhood Education and Care, 2021 from Job Training Institute, Melbourne.
  • Certificate III in Community Pharmacy, 2021 from Pharmaceutical Society of Australia.
  • Bachelors in computer science, 2011 from Punjab technical University, Punjab, India.
  • Diploma in Computer Engineering, 2009 from Shaheed Bhagat Singh Political College, Punjab, India.
  • Senior Secondary, 2006 from Shri Guru Harkrishan Public School, Punjab, India.

Personal Strengths And Skills Profile

Able to demonstrate a high level of initiative, resourcefulness, and multitasking abilities., High level of written and verbal communication and interpersonal skills., Strong organizational and time management skills., Able to work effectively under pressure and adapt to new environments., Knowledge of basic computing skills like: -, Use the computer, mouse and keyboard with proficiency in skills required to integrate software packages, save files and search the internet., Attach and use peripheral devices such as a scanner, digital camera, media storage (for example, a flash drive for design storage)., Well versed with MS Office i.e. Word, Excel, Power point etc.

References

Available on request

Timeline

Disability Support Worker

Southern star care
11.2023 - Current

Casual Educator

Kool Kidz Narre Warren
02.2021 - Current

Pharmacy Assistant

Chemist Warehouse
02.2019 - Current

Aldi

03.2014 - 02.2019

Hyper City Supermarket ASR(India)

04.2013 - 02.2014

Best Price Supermarket

03.2012 - 02.2013

Mc Donald’s (India)

McDonald's
06.2011 - 12.2012

Diploma In Community Services

Mccarthy Learning

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Gurinder Kaur