Gurinder Kaur
Kingston,TAS
Summary
A dedicated and results-driven Desktop Engineer with more than 2 years of experience in providing exceptional support and service to end-users. Proficient in installing, configuring, and troubleshooting hardware, software, and network-related issues. Proven ability to identify and resolve complex technical issues while adhering to strict deadlines. Skilled in developing and implementing effective solutions to improve the overall productivity and efficiency of the organization.
Overview
7
7
years of professional experience
Work History
IT SUPPORT TECHNICIAN
Geeks2U Pty Ltd
05.2022 - Current
- Installation, configuration, and maintenance of desktop computers, laptops, and mobile devices
- Troubleshooting and resolving hardware, software, and network issues
- Installing and updating software applications and operating systems
- Providing technical support for email, printing, and other software applications
- Setting up and configuring user accounts and profiles
- Providing training and guidance to end-users on how to use software applications and technology
- Communicating with other IT teams to resolve complex technical issues
- Maintaining documentation and records of technical issues and solutions.
DESKTOP SUPPORT ENGINEER
BIPP at Netsol
05.2017 - 04.2019
- Provided timely and efficient technical support to users, including installation, configuration, and troubleshooting of hardware and software on desktops and laptops
- Implemented regular maintenance procedures to ensure the optimum performance of desktop systems, including routine updates, backups, and security checks
- Managed the deployment of new software and updates to desktop systems, ensuring minimal disruption to users and maximum compatibility with existing systems
- Conducted user training sessions to help employees effectively utilize desktop systems and software, increasing productivity and reducing downtime
- Successfully resolved complex technical issues related to desktop systems, including hardware failures, software conflicts, and network connectivity issues
- Maintained detailed documentation of all system changes, updates, and issues, ensuring accurate and up-to-date records of system performance and user requests
- Collaborated with other IT team members to resolve issues and implement system improvements, ensuring a cohesive and effective IT infrastructure.
Education
ACS Professional Year -
Indus Institute
Hobart, TAS06.2023
Master of Information Technology and Systems -
University of Tasmania
Hobart, TAS01.2022
Bachelor of Arts -
Punjab University
Chandigarh, Punjab03.2017
Skills
- Proficient in Windows operating systems, Microsoft Office Suite, and other desktop applications
- Experience with Active Directory, Group Policy, and Windows Server technologies
- Expertise in troubleshooting hardware and software issues, including network connectivity problems
- Ability to work collaboratively with cross-functional teams and communicate technical information to non-technical users
Accomplishments
- Secretary of Business and Information technology Society, IBIT PU, Pakistan, for the year 2017-2018
- Executive member of Blood donor society, PU Pakistan, for the year 2018
References
Available upon request
Timeline
IT SUPPORT TECHNICIAN
Geeks2U Pty Ltd
05.2022 - Current
DESKTOP SUPPORT ENGINEER
BIPP at Netsol
05.2017 - 04.2019
ACS Professional Year -
Indus Institute
Master of Information Technology and Systems -
University of Tasmania
Bachelor of Arts -
Punjab University
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