Summary
Work History
Skills
Work Availability
Languages
Gurinder  Kaur

Gurinder Kaur

Tarneit,VIC

Summary

I have experience in working the disability support worker and customer service roles. where i have develop my strong in skills in communication, teamwork and problem solving. Hardworking and physically fit professional seeking a ramp baggage agent role, bring proven reliability , teamwork and safety awareness from health care and customer service experience. i m eager to my skills in a role where i can grow and contribute and continue learning in new skills.

Work History

PCA

Glendale Aged Care
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.

Support Worker

DISALILITY SUPPORT WORKER, Life With Choice Care
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Provided emotional support, fostering positive relationships and communication.
  • Coordinated transportation for clients to medical appointments and social outings.
  • Maintained accurate records of client progress and care plans.

Disability Support Worker

Bapt Care - Werribee
  • Assisted individuals with daily living activities, enhancing independence and quality of life.
  • Collaborated with healthcare professionals to develop and implement tailored care plans.
  • Supported clients in social integration, promoting community involvement and engagement.
  • Monitored client progress, documenting changes to ensure timely adjustments in support services.

Receptionist

CHAUFFEUR CO-ORDINATOR (MIDWAY LUXURY CAR RENTAL)
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Supervisor Housekeeping

Rydes Bell City Hotel
  • Supervise and train housekeeping staff, including scheduling and assigning tasks.
  • Ensure all rooms and common areas are cleaned and maintained to high standards.
  • Develop and implement cleaning procedures and protocols.
  • Conduct quality control checks to ensure work meets established standards.
  • Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
  • Resolve customer complaints related to housekeeping services.
  • Address maintenance issues and report to the maintenance department.
  • Monitor and ensure compliance with occupational health and safety standards.
  • Perform administrative tasks such as timecards, attendance, and payroll.
  • Collaborate with other departments to ensure facilities are maintained to high st

Skills

Problem solving

Customers service skills

Computer literacy

Team work

Active listener

Communication

Time management

  • Heavy lifting
  • Safety procedures compliance
  • Customer service
  • Team leadership
  • Flexible schedule
  • Passenger assistance
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Hindi
Punjabi
Gurinder Kaur