Gurinderjit Kaur
Shepparton,VIC
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
1
1
year of professional experience
Work History
Customer Service
Vishal Mega Mart
Patiala, Punjab
03.2023 - 12.2023
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
Education
Bachelor of Arts -
Civil Lines Senior Secondary School
Patiala04-2000
Skills
- Complaint Handling
- Customer Service
- Continuous Improvement
- Active Listening
- Time Management Abilities
- Customer Data Confidentiality
- Store Maintenance
- Time Management
- Understanding Customer Needs
- MS Office
- Team Building
- Product and Service Knowledge
- Self Motivation
- Decision-Making
- Effective Communication
- Product Knowledge
- Cash Handling
Languages
- English
- Punjabi
- Hindi
Timeline
Customer Service
Vishal Mega Mart
03.2023 - 12.2023
Bachelor of Arts -
Civil Lines Senior Secondary School
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