Sumeet Mand
Woodcroft,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Project Coordinator
SE Distribution
Condell Park, NSW
09.2021 - Current
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Identified project needs by reviewing project objectives and schedules.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Used control tools to update and monitor project schedules.
- Troubleshooted and resolved non-technical issues using support documentation and training.
- Handled portfolio of initiatives to support organization's goals.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Established and maintained quality performance metrics to meet objectives.
- Assisted project manager in drafting schedules and related documentation.
- Served as point-of-contact to support order management, testing and reporting.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Liaised between departments, vendors and clients to monitor project expenses.
- Created and maintained project documentation to drive transparency with stakeholders.
- Produced status reports for customers and senior management.
- Conducted risk assessments and identified potential issues that could affect project success.
- Managed communication channels between various teams involved in the execution of complex projects.
Key Accounts Manager and Export Coordinator
Hunter Douglas LTD
Rydalmere, NSW
03.2020 - 09.2021
- Researched resolutions, contacted necessary departments and responded back to customer back phone or email as follow up
- Collaborated with leadership teams to evaluate previous actions and adjust procedures for handling future issues
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products
- Monitored documentation procedures to maintain consistent policies and current records
- Developed and implemented strategies retain customers and drive loyalty
- Oversaw logistics for customer deliveries
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings
- Established quality standards for service team members and evaluated progress
- Maximized revenue by proactively building and managing key customer relationships
- Worked with sales teams to understand processes and enhance after-sales support
- Consulted with customers regarding needs and addressed concerns
- Generated orders through JDE
- Entered relevant claims through customer queries
- Prepared and sent proforma invoices to customers
- Coordinated export shipments through Ozdocs and relevant transport companies
- Delegated daily tasks to team members to optimize group productivity.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Monitored team progress and enforced deadlines.
- Mentored new employees on customer service and organizing strategies to maximize performance, productivity and team success.
Project Coordinator
Skydome Skylights
Seven Hills, NSW
02.2015 - 03.2020
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Maintained an up-to-date knowledge base of industry trends relating to assigned projects.
- Managed financial aspects of allocated projects including budgeting, forecasting, expenditure tracking and reporting processes.
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Collaborated closely with internal teams such as IT support personnel to ensure successful completion of project tasks within required timelines.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Identified risks associated with projects and developed risk mitigation strategies.
- Advised on resource needs based on scope of work defined in the project plan.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Coordinated communications between various stakeholders involved in the project lifecycle.
Education
Master of Advanced Imaging (MRI) -
Western Sydney University
01-2026
Bachelor of Medical Science -
Western Sydney University
12-2018
Skills
- Planning and Execution
- Attention to Detail
- Multiple Priorities Management
- Strategic Planning
- Vendor Management
- Team Leadership
- Workload Management
- Regulatory Compliance
- Flexible and Adaptable
- Compliance Enforcement
- Budget Coordination
- Project Coordination
- Customer Management
- Conflict Resolution
- Project Management
- Relationship Building
- Resource Coordination
- Deadline Adherence
- Critical Thinking
- Verbal and Written Communication
- Procurement
- Data Entry
- Inventory Control
- Stakeholder Relationship Management
- Detail Oriented
- Time Management
- Teamwork and Cooperation
- Medical terminology proficiency
Timeline
Project Coordinator
SE Distribution
09.2021 - Current
Key Accounts Manager and Export Coordinator
Hunter Douglas LTD
03.2020 - 09.2021
Project Coordinator
Skydome Skylights
02.2015 - 03.2020
Master of Advanced Imaging (MRI) -
Western Sydney University
Bachelor of Medical Science -
Western Sydney University