Gurinder Singh Saini

• Managed security staff schedules for shifts, minimizing overtime costs.
• Managed access control systems to secure premises and sensitive areas.
• Assessed company security risks and developed actionable solutions to be presented to management.
• Conducted regular patrols of the premises to identify potential threats or safety hazards.
• Recommended equipment and services to improve facility and network security.
• Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
• Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange.
• Analyzed security bulletins, gathering information on software vulnerabilities and patches.
• Secured premises and personnel by patrolling property and monitoring surveillance cameras.
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
• Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
• Reviewed incident reports submitted by subordinates for accuracy and completeness.
• Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
• Reviewed security practices prior to events and identified potential weaknesses.
• Implemented new security protocols to prohibit trespassing and increase safety.
• Conducted site reviews and security audits and made recommendations to management based on findings.
• Administered first aid and emergency support as needed during incidents.
• Held routine and surprise drills to keep help security team members practice response plans.
• Conducted investigations into security breaches and prepared detailed reports.
• Developed and implemented preventative measures against accidents, thefts and other risks.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Developed and updated policies to keep employees safe from violence and harassment in workplace.
• Ensured all security equipment was maintained and fully operational.
• Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
• Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
• Provided security team leadership and contributed to on-call duties.
• Monitored security operations to ensure compliance with established procedures and standards.
• Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

· Conduct various security patrols of facility to prevent unauthorised access or suspicious activity including: Physical patrols, Video patrols, Nightly full site video patrols & Buddy Patrols.

· Conduct security screening of all personnel entering and exiting a restricted area

· Monitor facility alarms and security system Class 5 alarms, Security portal resets, Duress alarms, Investigating and responding to alarms.

· First responders to the incident and emergency management including First Aid

· Management of keys/cards, Access Control System and Visitor Management Systems

· Identify prohibited items and prevent them from being introduced to or removed from a restricted area

· Provide complete and accurate shift reports and task handover to Customer Service & Security Supervisor

· Physical (on foot) and Virtual (on CCTV) patrols of assigned areas and report hazards and incidents

· Coordinate and manage team operations, including staffing and tasks.

· Ensure superior customer service by completing all processing as per SLA with clients.

· Guide staff or clients through actions, either in person or virtually.

· Coach and manage staff performance.

· Promote and lead the "Customer is always first" mindset with the team.

· Build and maintain relationships with customers.

· Run operations efficiently while maintaining and enhancing company standards.

Control and maintain departmental documentation