Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Gurjeet Singh( BOBBY)

Klemzig,Australia

Summary

Hardworking, positive and friendly team player with years of experience providing exceptional customer service to attain highest level of guest satisfaction, trained in multitasking and offering top-notch customer service. Motivated to continue to learn and grow.

Overview

7
7
years of professional experience

Work History

Passenger Service Assistant

Keolis Downer( Adelaide Metro)
04.2024 - Current


  • Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
  • Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
  • Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
  • Educated passengers on proper fare payment methods, reducing instances of unpaid fares and revenue loss.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Collaborated with colleagues to optimize the ticket checking process for increased efficiency.

Rewards card attendent

Skycity
09.2023 - 04.2024
  • Resolved customer inquiries, complaints, and issues providing insightful solutions
  • Signup people for skycity rewards card after checking and verifying all the information
  • Studied company products and services to maintain relevant knowledge and deliver top-notch service
  • Upheld strict security standards to protect sensitive customer information
  • Use current information protection protocols to secure user data against loss or unauthorized access
  • Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.

Food and Beverage Attendent

Caledonian Inn
03.2021 - 09.2023
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Provided exceptional service to high volume of daily customers
  • Stocked server areas with supplies before, during and after shifts
  • Completed opening and closing checklists to ensure smooth restaurant operations
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Operated POS terminals to input orders, split bills and calculate totals
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Chef de partie

Jimmies
03.2019 - 03.2021
  • Prepared and cooked a variety of fresh, nutritious meals for the day
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences
  • Worked with the wood fired Pizza oven and know how to hand stretch
  • Made sure the food going out of the pass is of the highest quality, by taking into consideration the dietary requirements of the customers
  • Assisted the Chef in-charge to ensure the smooth operation of the kitchen and made sure that everyone does the job they are assigned efficiently and effectively.

Cook

Candeloris
06.2017 - 10.2018
  • Followed established procedures and requirements for safe food handling, storage and service
  • Handled the Larder section, working with fryers and preparing fresh salads
  • Wrapped, dated and labeled food items in storage for safety and freshness
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods
  • Doing the dishes and maintaining cleanliness of the kitchen always
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.

Education

Certificate IV in real estate -

Real Estate Training Academy

Certificate III And IV in Commercial Cookery -

Diploma, Hospitality Management

Skills

  • Customer Satisfaction
  • Customer Service Management
  • Time management expertise
  • Public Speaking Confidence
  • Cultural Sensitivity
  • POS Operation
  • Conflict resolution
  • Complaint documentation
  • Client communication
  • Active Listening
  • Patience and Tolerance

Languages

English
Hindi
Punjabi

References

REFEREES AVAILABLE ON REQUEST

Timeline

Passenger Service Assistant

Keolis Downer( Adelaide Metro)
04.2024 - Current

Rewards card attendent

Skycity
09.2023 - 04.2024

Food and Beverage Attendent

Caledonian Inn
03.2021 - 09.2023

Chef de partie

Jimmies
03.2019 - 03.2021

Cook

Candeloris
06.2017 - 10.2018

Certificate IV in real estate -

Real Estate Training Academy

Certificate III And IV in Commercial Cookery -

Diploma, Hospitality Management
Gurjeet Singh( BOBBY)