Gurjeet Singh( BOBBY)
Klemzig,Australia
Summary
Hardworking, positive and friendly team player with years of experience providing exceptional customer service to attain highest level of guest satisfaction, trained in multitasking and offering top-notch customer service. Motivated to continue to learn and grow.
Overview
7
7
years of professional experience
Work History
Passenger Service Assistant
Keolis Downer( Adelaide Metro)
04.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Educated passengers on proper fare payment methods, reducing instances of unpaid fares and revenue loss.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Collaborated with colleagues to optimize the ticket checking process for increased efficiency.
Rewards card attendent
Skycity
09.2023 - 04.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Signup people for skycity rewards card after checking and verifying all the information
- Studied company products and services to maintain relevant knowledge and deliver top-notch service
- Upheld strict security standards to protect sensitive customer information
- Use current information protection protocols to secure user data against loss or unauthorized access
- Handled external inquiries during peak periods to reduce wait times and maximize customer satisfaction.
Food and Beverage Attendent
Caledonian Inn
03.2021 - 09.2023
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Provided exceptional service to high volume of daily customers
- Stocked server areas with supplies before, during and after shifts
- Completed opening and closing checklists to ensure smooth restaurant operations
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Chef de partie
Jimmies
03.2019 - 03.2021
- Prepared and cooked a variety of fresh, nutritious meals for the day
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences
- Worked with the wood fired Pizza oven and know how to hand stretch
- Made sure the food going out of the pass is of the highest quality, by taking into consideration the dietary requirements of the customers
- Assisted the Chef in-charge to ensure the smooth operation of the kitchen and made sure that everyone does the job they are assigned efficiently and effectively.
Cook
Candeloris
06.2017 - 10.2018
- Followed established procedures and requirements for safe food handling, storage and service
- Handled the Larder section, working with fryers and preparing fresh salads
- Wrapped, dated and labeled food items in storage for safety and freshness
- Enforced proper sanitation practices to prevent spoiling or contamination of foods
- Doing the dishes and maintaining cleanliness of the kitchen always
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Education
Certificate IV in real estate -
Real Estate Training Academy
Certificate III And IV in Commercial Cookery -
Diploma, Hospitality Management
Skills
- Customer Satisfaction
- Customer Service Management
- Time management expertise
- Public Speaking Confidence
- Cultural Sensitivity
- POS Operation
- Conflict resolution
- Complaint documentation
- Client communication
- Active Listening
- Patience and Tolerance
Languages
English
Hindi
Punjabi
References
REFEREES AVAILABLE ON REQUEST
Timeline
Passenger Service Assistant
Keolis Downer( Adelaide Metro)
04.2024 - Current
Rewards card attendent
Skycity
09.2023 - 04.2024
Food and Beverage Attendent
Caledonian Inn
03.2021 - 09.2023
Chef de partie
Jimmies
03.2019 - 03.2021
Cook
Candeloris
06.2017 - 10.2018
Certificate IV in real estate -
Real Estate Training Academy
Certificate III And IV in Commercial Cookery -
Diploma, Hospitality Management
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