Gurjot Kaur
Perth,WA
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles, including a pivotal position at Flaming Karachi Restaurant. Skilled in client relations and staff training, adept at fostering positive environments and achieving significant outcomes. Excels in critical thinking and lesson planning, contributing to substantial improvements in client retention and team efficiency.
Overview
5
5
years of professional experience
Work History
Commercial Cleaner
Spotless Cleaners
09.2022 - Current
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Customer Service Representative
Flaming Karachi Restraunt
06.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
Junior Retail Assistant
More Supermarket
01.2020 - 05.2022
- Processed transactions efficiently, ensuring accurate cash handling and prompt customer service.
- Handled merchandise returns efficiently while adhering to company policies and maintaining customer satisfaction.
- Collaborated with team members to achieve daily objectives and maintain a positive work environment.
- Resolved customer issues professionally, leading to higher overall satisfaction ratings.
Teacher
SMSS
11.2019 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
MBA -
KAPLAN BUSINESS SCHOOL
Perth, WA02.2025
Skills
- Customer satisfaction measurement
- Client Relations
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Staff Training
- Adaptable and Flexible
- Friendly and Helpful
- Critical Thinking
- Lesson Planning
Timeline
Commercial Cleaner
Spotless Cleaners
09.2022 - Current
Customer Service Representative
Flaming Karachi Restraunt
06.2022 - 12.2022
Junior Retail Assistant
More Supermarket
01.2020 - 05.2022
Teacher
SMSS
11.2019 - 05.2022
MBA -
KAPLAN BUSINESS SCHOOL
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