Gurjyot Kaur
Vineyard,NSW
Summary
Detail-oriented and empathetic professional with a strong background in customer service, and administration with a focus on leveraging knowledge and skills to excel as an Insurance Case Manager at Gallagher Bassett. Possesses excellent communication and organisational abilities, a proactive mindset, and a commitment to delivering exceptional client outcomes. Eager to contribute to Gallagher Bassett's team by providing high-quality case management services and achieving positive results for clients.
Overview
4
4
years of professional experience
Work History
Sales Associate/ Administration Assistant
Sekisui House Australia
01.2024 - Current
- Assisted with sales inquiries and provided information about available properties.
- Managed customer appointments and coordinated property viewings.
- Prepared and processed sales contracts and other documentation.
- Handled customer queries and resolved issues in a timely and professional manner.
- Assisted with general administrative tasks such as filing, data entry, and maintaining office supplies.
- Engaged with customers to build rapport and loyalty.
Personal Banking Advisor
Westpac Banking
03.2022 - 12.2024
- Provided personalised financial advice and solutions to customers based on their individual needs and financial goals.
- Managed and grew a portfolio of clients by building strong relationships and understanding their financial objectives.
- Assisted customers with everyday banking needs, including account management, transactions, and inquiries.
- Identified opportunities to promote banking products and services to meet customer needs and achieve sales targets.
- Ensured compliance with banking regulations and policies to maintain a high level of customer service and integrity.
- Collaborated with team members to achieve branch goals and deliver exceptional customer experiences.
Customer Service Representative
City Of Parramatta Council
06.2020 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Bachelor of Psychology, Bachelor of Laws -
Western Sydney University
01.2025
Skills
- Ability to work independently and collaboratively in a team environment
- Problem-Solving
- Case Management
- Organisation and Multitasking
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Care Coordination
- Case Documentation
Timeline
Sales Associate/ Administration Assistant
Sekisui House Australia
01.2024 - Current
Personal Banking Advisor
Westpac Banking
03.2022 - 12.2024
Customer Service Representative
City Of Parramatta Council
06.2020 - 10.2021
Bachelor of Psychology, Bachelor of Laws -
Western Sydney University
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