Summary
Overview
Work History
Education
Skills
Timeline
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Gurkeerat Singh

EPPING,VIC

Summary

Fast food and Retail professional for the past 4 years specializing in customer service and dealing with customers. I can implement my experience over the past several years to ensure that customer satisfaction is matched. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Always making sure that excellent is the standard while dealing with customers and staff ensuring excellence

Overview

5
5
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Crew Coach

McDonald's
11.2017 - 12.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared salads, soups and sandwiches for customers.

Floor Worker

Kmart
Epping, VIC
02.2021 - Current
  • Scanned and recorded inventory to maintain product supply levels and track shipments.
  • Identified and repaired faulty machinery, resulting in minimal production downtime.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Received and processed stock into inventory management system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Implemented and developed customer service training processes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Kangan Institute Docklands First aid course -

Fitzroy HIgh School

High School Diploma -

Fitzroy High School
Fitzroy
02.2014 - 11.2019

BBA - Management And Marketing

Latrobe University
Bundoora, VIC
02.2020 - Current

Skills

    Performance improvements

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Timeline

Floor Worker

Kmart
02.2021 - Current

BBA - Management And Marketing

Latrobe University
02.2020 - Current

Crew Coach

McDonald's
11.2017 - 12.2021

High School Diploma -

Fitzroy High School
02.2014 - 11.2019

Kangan Institute Docklands First aid course -

Fitzroy HIgh School

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Gurkeerat Singh