Gurkeerat Singh
EPPING,VIC
Summary
Fast food and Retail professional for the past 4 years specializing in customer service and dealing with customers. I can implement my experience over the past several years to ensure that customer satisfaction is matched. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Always making sure that excellent is the standard while dealing with customers and staff ensuring excellence
Overview
5
5
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Crew Coach
McDonald's
11.2017 - 12.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed customer purchases in line and differentiated between standard portions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
Floor Worker
Kmart
Epping, VIC
02.2021 - Current
- Scanned and recorded inventory to maintain product supply levels and track shipments.
- Identified and repaired faulty machinery, resulting in minimal production downtime.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Received and processed stock into inventory management system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Kangan Institute Docklands First aid course -
Fitzroy HIgh School
High School Diploma -
Fitzroy High School
Fitzroy 02.2014 - 11.2019
BBA - Management And Marketing
Latrobe University
Bundoora, VIC 02.2020 - Current
Skills
Performance improvements
Team Training
Sales expertise
Staff education and training
Cash Handling
Till counting
Safe food handling
Sanitation and cleaning
Online training experience
Customer Service
Customer service understanding
Customer service standards
Customer service background
Customer service and assistance
Fast food customer service
Effective customer service
Retail experience
Retail services
Retail background
Retail Sales
Retail knowledge
Timeline
Floor Worker
Kmart
02.2021 - Current
BBA - Management And Marketing
Latrobe University
02.2020 - Current
Crew Coach
McDonald's
11.2017 - 12.2021
High School Diploma -
Fitzroy High School
02.2014 - 11.2019
Kangan Institute Docklands First aid course -
Fitzroy HIgh School