Guru Singh
Seville grove,WA
Judge a man by his questions rather than his answers.
Voltaire
Summary
I am actively pursuing a new and challenging career opportunity. Where I can utilize my extensive experience working on various projects over the last 12 years. I am confident I would make a valuable contribution to your team with strong fault finding and problem solving skills, together with a hands-on approach and the ability to work in remote areas and challenging conditions. I hold relevant licenses and tickets including Construction Industry Blue Card, Working at Heights, Confined Spaces and Elevated Work Platform,Hr-A. Flexible and adaptable to work various rosters on a FIFO basis with a proven track record of achievement promoting a zero harm environment with added expertise in risk management and hazard prevention in the workplace.
Education
Certificate4 in Ageing/ Disability Support -
Diploma of Business Management -
Advance Diploma in Business Management -
Certificate IV in Business Management -
Diploma of Hospitality Management -
Skills
- Highest levels of personal integrity and ethical behaviour
- Natural ability to remain calm under pressure
- Very sound level of physical fitness
- Understanding of the needs of people from different ethnic, cultural and lifestyle backgrounds
- Clear and effective verbal and written communication skills
- Resilience and the ability to successfully influence and negotiate in challenging situations
- Flexibility in relation to your availability to work a variety of hours as required by the Centre
- Strong desire for learning and professional development
- Proactive nature and willingness to take the extra step
- Customer Support
- Sales Documentation
- Problem Resolution
- CRM software knowledge
- Call centre experience
- Complaint Handling
- CRM Software
- Decision-Making
- Good Judgment
- Follow-up skills
- Technical Proficiency
- MS Office
- Outbound Calling
- Content Layout
- Interdepartmental Collaboration
- Financial Consulting
- Streaming Media
- Database Management
- Territory Assignments
- Informational Releases
- Establishing Contacts
Work History
Client Service Coordinator
J&R Community Services
11.2022 - 01.2024
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Cleanway
03.2022 - 11.2022
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and backed up other customer service managers.
- Gained strong leadership skills by managing projects from start to finish.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Sought ways to improve processes and services provided.
Retail Store Manager
ROLLES GROUP PTY LTD
03.2019 - 05.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Conducted market research stay abreast industry trends competitor strategies adapting store's offerings accordingly maintain a competitive edge.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Approved regular payroll submissions for employees.
Post Office Manager
ROLLES GROUP PTY LTD
03.2019 - 12.2022
- Assisted customers in determining proper postal service to align with individual needs.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
- Reduced customer wait times through the optimization of staff scheduling and task management.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Hired, trained, and evaluated performance of 10 employees.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
Liquor Store Manager
SRINARAYANA GROUP PTY LTD
01.2015 - 02.2019
- Enhanced staff productivity by conducting regular performance evaluations, providing constructive feedback, and facilitating ongoing training opportunities.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Received payments by cash, credit, and personal check and remitted correct change.
- Trained and guided team members to maintain high productivity and performance metrics.
- Fostered an atmosphere of teamwork among staff members through regular communication, collaboration on projects, and recognition of individual achievements.
- Monitored sales trends to effectively adjust merchandise orders as needed based on seasonal fluctuations or market changes.
- Conducted thorough candidate interviews and selected highly skilled team members who positively contributed to the store''s success.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Caltex Retail Store Manager
SRINATH GROUP PTY LTD.
01.2015 - 01.2019
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Reported issues to higher management with great detail.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
References
Available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Licenses And Tickets
- Wwcc
- Ndis
- Hr-A license WA
- Working at heights WA
- Confined space WA
- Gas atmosphere WA
- A valid driving wa-auto license
- Forklift ticket WA
- Manual handling certificate
- Basic food handling supervisor certificate QLD.
- Rsa nsw
- White card nsw
References
Available on request.
Overview
12
12
years of professional experience
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