Gurlal Sran
Adelaide,SA
Summary
Help Desk Officer with solid experience supporting customers with technical needs. First-class expert with deep technical knowledge, strong reasoning skills and quality research techniques. Troubleshooting master skilled at quickly identifying and solving problems. Help Desk Representative offering 3 years in technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Overview
2
2
years of professional experience
Work History
Help Desk Support Representative
Bluebox IT Global
Brisbane, QLD
06.2022 - 12.2023
- Provided technical support for software and hardware issues over the phone, email, and chat.
- Monitored incoming requests from customers and responded promptly to inquiries.
- Logged customer issues in ticket tracking system and updated tickets with resolutions.
- Researched solutions to resolve customer issues using available resources.
- Assisted customers with setup of new computer systems.
- Installed operating systems, applications, and device drivers as needed.
- Managed escalated cases requiring additional attention from senior technicians or engineers.
Customer Service Officer
New York College
Brisbane, QLD
09.2021 - 05.2022
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Maintained accurate records of customer interactions and transactions.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Education
Diploma of Business Analysis -
Spencer College
Brisbane04.2019
Professional Year Program-certificate IV in Business -
Migration Guru
Brisbane02.2017
Master of Information Systems -
CQU University
Brisbane02.2016
Bachelor of Computer And Science -
Punjab Technical University
India06.2013
Skills
- Technical Support
- Service Ticket Tracking
- CRM Software
- Report Generation
- Online Chat Support
- Customer Service
- Project Coordination
- Account Administration
- Computer Maintenance
- Documentation Development
- Incoming Call Management
- Incident Management
Timeline
Help Desk Support Representative
Bluebox IT Global
06.2022 - 12.2023
Customer Service Officer
New York College
09.2021 - 05.2022
Diploma of Business Analysis -
Spencer College
Professional Year Program-certificate IV in Business -
Migration Guru
Master of Information Systems -
CQU University
Bachelor of Computer And Science -
Punjab Technical University
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