Gurleen Kaur
sydney,NSW
Summary
Adept Customer Service Representative with experience at Radhe Chatpata House, I excel in complaint resolution and team collaboration. Demonstrated ability to increase credit card applications and ensure customer satisfaction through effective conflict mediation and cultural awareness. Passionate about learning and contributing to company success, I bring a blend of hard and soft skills to exceed expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
customer service representative
Quakers Hill, NSW
02.2024 - 11.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions. I had six months of experience at Radhe Chatpata House, and I also had four months experience of making pizza, burgers, and coffee. I'm a sandwich artist as well.
- Excelled in exceeding daily credit card application goals. I have a passion for learning new things in my life. I do my best to generate profit for your company.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Ikon Institute of Australia
09-2024
Skills
- Account updating
- Complaint resolution
- Scheduling
- Cultural awareness
- Conflict mediation
- Merchandise upselling
- Team collaboration
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Customer Service Representative
customer service representative
02.2024 - 11.2024
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
Ikon Institute of Australia
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