Gurleen Kaur
MIDLAND,Western Australia
Summary
Adept at problem-solving and customer focus, I excelled in fast-paced environments at McDonald's and HDFC Bank, enhancing customer satisfaction and team collaboration. Skilled in multitasking and adaptability, I consistently contributed to positive outcomes, with a notable achievement in accuracy recognition and sales performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista
McDonald's
Midvale, Australia
09.2024 - Current
- Company Overview: McDonald’s is a global fast-food leader, serving millions daily across 100+ countries
- Known for iconic items like the Big Mac and fries, it emphasizes quality, convenience, and innovation through services like delivery and mobile ordering
- Preparing Beverages
- Customer Service
- Inventory Management
- Upselling and Promotions
- McDonald’s is a global fast-food leader, serving millions daily across 100+ countries
- Known for iconic items like the Big Mac and fries, it emphasizes quality, convenience, and innovation through services like delivery and mobile ordering
- Customer Service Excellence
- Team Contribution
Customer Service Representative and Cashier
Mini Price
Mirrabooka, Australia
07.2023 - Current
- Company Overview: Mini Price Variety Store is a small business that provides affordable party supplies, craft materials, and stationery
- Known for its budget-friendly prices and friendly service, the store is the perfect destination for all your celebration and creative project needs
- Customer Assistance
- Customer Interaction
- Sales Reporting
- Promotions and Upselling
- Mini Price Variety Store is a small business that provides affordable party supplies, craft materials, and stationery
- Known for its budget-friendly prices and friendly service, the store is the perfect destination for all your celebration and creative project needs
- Positive Customer Feedback
- Speedy Service
Barista
Globe Cafe
South Perth, Australia
02.2024 - 01.2025
- Company Overview: Globe Café Pastry House & Restaurant offers a delightful culinary experience featuring artisanal pastries and a diverse menu of delicious meals
- Our team is committed to high-quality ingredients and exceptional service
- Join us to develop your skills in a warm, inviting environment and contribute to memorable dining experiences for our guests!
- Beverage Preparation
- Dining Area Setup
- Inventory Management
- Customer Engagement
- Globe Café Pastry House & Restaurant offers a delightful culinary experience featuring artisanal pastries and a diverse menu of delicious meals
- Our team is committed to high-quality ingredients and exceptional service
- Join us to develop your skills in a warm, inviting environment and contribute to memorable dining experiences for our guests!
- Customer Satisfaction
- Hygiene and Cleanliness
Cashier
HDFC Bank Pvt Ltd
, India
02.2019 - 02.2021
- Company Overview: HDFC Bank is a premier private sector bank in India, offering diverse financial services
- It focuses on innovation and customer satisfaction, providing employees with opportunities for professional growth and development in a collaborative work environment
- Record Keeping
- Compliance and Security
- Transaction Processing
- Handling Special Transactions
- HDFC Bank is a premier private sector bank in India, offering diverse financial services
- It focuses on innovation and customer satisfaction, providing employees with opportunities for professional growth and development in a collaborative work environment
- Accuracy Recognition
- Sales Performance
Education
Master of Information Technology -
Kaplan Business School
03.2024
Post Graduate Diploma - Computer Science
Government College of Girls, Ludhiana
Ludhiana03.2017
Skills
- Problem-solving
- Customer focus
- Team collaboration
- Adaptability
- Positive communication
- Active listening
- Multitasking
- Time management
- Opening and closing duties
Certification
Barista
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Availability
Monday (Full day) Wednesday (Full day) Friday (Full day) Saturday (Full day) Sunday (Full day)
References
References available upon request.
Timeline
Barista
McDonald's
09.2024 - Current
Barista
Globe Cafe
02.2024 - 01.2025
Customer Service Representative and Cashier
Mini Price
07.2023 - Current
Cashier
HDFC Bank Pvt Ltd
02.2019 - 02.2021
Master of Information Technology -
Kaplan Business School
Post Graduate Diploma - Computer Science
Government College of Girls, Ludhiana
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