Gurleen Kaur
Williams Landing
Summary
Dynamic customer service professional with a proven track record at El Jannah, excelling in problem resolution and conflict management. Skilled in data entry and active listening, I have successfully trained staff and optimized workflows, enhancing customer satisfaction and operational efficiency in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
El Jannah
05.2025 - Current
- Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Collaborated with team members to optimize workflow and improve service delivery.
- Trained new staff on company policies and effective customer interaction techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Barista
Red Engine
04.2024 - 03.2025
- Prepared and served high-quality coffee beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated espresso machines and grinders proficiently, enhancing beverage quality and consistency.
- Assisted in training new baristas on equipment use and customer service protocols.
- Managed inventory levels of coffee beans and supplies, reducing waste through efficient usage.
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
Manager
Burger King
03.2022 - 12.2024
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Streamlined food preparation processes, enhancing efficiency in high-volume settings.
Education
Advanced Diploma of Painting And Decorating -
Protea College
Melbourne, VIC03-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Full Professional
Timeline
Customer Service Representative
El Jannah
05.2025 - Current
Barista
Red Engine
04.2024 - 03.2025
Manager
Burger King
03.2022 - 12.2024
Advanced Diploma of Painting And Decorating -
Protea College