Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gurleen Kaur

Williams Landing

Summary

Dynamic customer service professional with a proven track record at El Jannah, excelling in problem resolution and conflict management. Skilled in data entry and active listening, I have successfully trained staff and optimized workflows, enhancing customer satisfaction and operational efficiency in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

El Jannah
05.2025 - Current
  • Delivered exceptional customer service, addressing inquiries and resolving complaints efficiently.
  • Processed orders accurately, ensuring timely delivery and customer satisfaction.
  • Collaborated with team members to optimize workflow and improve service delivery.
  • Trained new staff on company policies and effective customer interaction techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Barista

Red Engine
04.2024 - 03.2025
  • Prepared and served high-quality coffee beverages, ensuring customer satisfaction.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Operated espresso machines and grinders proficiently, enhancing beverage quality and consistency.
  • Assisted in training new baristas on equipment use and customer service protocols.
  • Managed inventory levels of coffee beans and supplies, reducing waste through efficient usage.
  • Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.

Manager

Burger King
03.2022 - 12.2024
  • Supervised daily operations to ensure adherence to company standards and policies.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Implemented inventory management strategies to reduce waste and optimize stock levels.
  • Streamlined food preparation processes, enhancing efficiency in high-volume settings.

Education

Advanced Diploma of Painting And Decorating -

Protea College
Melbourne, VIC
03-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Conflict resolution
  • Complaint handling

Languages

English
Professional Working
Hindi
Professional Working
Punjabi
Full Professional

Timeline

Customer Service Representative

El Jannah
05.2025 - Current

Barista

Red Engine
04.2024 - 03.2025

Manager

Burger King
03.2022 - 12.2024

Advanced Diploma of Painting And Decorating -

Protea College
Gurleen Kaur