Gurleen Kour
Melbourne,Australia
Summary
Dynamic and results-oriented luxury sales professional with a proven track record of enhancing sales performance through exceptional customer service. A strong commitment to understanding client needs drives the delivery of tailored solutions, consistently surpassing sales targets while fostering enduring relationships. Extensive experience in high-end retail environments leverages deep brand knowledge and product expertise to create personalized shopping experiences that resonate with discerning customers. Proactive in seeking continuous growth, adept at navigating fast-paced settings, and dedicated to elevating service quality and brand loyalty through strategic negotiation and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE OPERATIONS/ADVISORY ROLE
Qantas Group
01.2023 - Current
- Provide exceptional customer service to passengers at the airport, handling check-ins, seating arrangements, baggage inquiries, and ticketing issues.
- Assist in addressing customer complaints and issues, ensuring swift resolution while maintaining a high standard of professionalism.
- Deliver accurate and timely flight information, including delays, gate changes, and cancellations.
- Collaborate with airport security, ground staff, and other teams to ensure smooth and efficient airport operations.
- Maintain a positive, welcoming environment for passengers, promoting brand loyalty and trust in the airline.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
SALES ASSOCIATE
oroton
01.2023 - 09.2023
- Deliver exceptional customer service by assisting with product selection and addressing inquiries.
- Demonstrate in-depth product knowledge, effectively communicating features, materials, and brand heritage.
- Achieve sales targets through proactive upselling and promoting complementary products.
- Build strong customer relationships to cultivate brand loyalty and ensure satisfaction.
- Collaborate seamlessly with team members to maintain a positive and efficient store environment.
- Uphold brand standards by maintaining a professional appearance and representing the Ferragamo image.
- Ensure the store remains clean, organized, and inviting for all customers.
RETAIL STORE ASSISTANT
Dotti
01.2019 - 12.2022
- Expertise in fashion trends and product lines, guiding customers to informed purchasing decisions.
- Skilled in visual merchandising to enhance aesthetic appeal and drive sales.
- Mastered fashion & trends to guide customer purchases effectively.
- Strategically enhanced product displays for maximizing sales potential. provide high-level customer service, assisting with product selection, offering fashion advice, and addressing customer inquiries in a fast-paced environment.
- Act as a brand ambassador, always showing positivity and professionalism Gain and maintain up to date product knowledge to best assist our customers Provide personalised 1:1 customer service
- Escalate any customer complaints to management and assistant colleagues.
- Assist in restocking merchandise, managing inventory, and conducting stock counts to maintain optimal product availability.
- Achieved sales targets by recommending personalized selections, blending knowledge of trends with an understanding of clients' unique tastes.
- Expertly resolved customer inquiries and concerns with a calm and positive demeanor, ensuring satisfaction and repeat business.
- Coordinated with the visual merchandising team to maintain an aspirational in-store environment that reflected the brand's luxury appeal.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
BACHELOR - business management
01.2023
Skills
- Luxury Service Excellence
- Client Relationship Building
- Sales Savvy
- Visual Merchandising
- Understanding Fashion Trends
- Leading Styling Sessions
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer engagement
- Relationship building
- Strategic planning
- Persuasive communication
- Point of sale operation
- Consultative selling
Languages
English
Personal Information
Title: Client Support Expert
Timeline
CUSTOMER SERVICE OPERATIONS/ADVISORY ROLE
Qantas Group
01.2023 - Current
SALES ASSOCIATE
oroton
01.2023 - 09.2023
RETAIL STORE ASSISTANT
Dotti
01.2019 - 12.2022