Commuication
Gurleen Sekhon
Customer Service Representative
2 Nook Place, Shepparton
Summary
Proven customer service expert from different places, adept in conflict resolution and team leadership, enhanced customer loyalty through empathetic service and effective problem-solving. Excelled in high-stress situations, significantly contributing to team efficiency and customer satisfaction. Mastery in cash handling and communication skills ensured seamless operations and positive guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Front of House Employee
Shepparton Club
06.2023 - 12.2024
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
Customer Service Representative
Hotel Brighton
01.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
United Petroleum
12.2018 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Soft -Tech Comapny
IT Company
01.2020 - 05.2020
- Safeguarded company assets by strictly adhering to internal controls and procedures during the soft count process.
- Exceeded expectations in meeting deadlines for completion of daily tasks, contributing to overall operational success.
- Optimized workflow efficiency within the team by proactively identifying areas for improvement in existing processes and implementing necessary changes where applicable.
Education
No Degree - Hospitality
Glen Institute
Glen Institute 04.2001 -
Skills
Customer service
Problem-solving
Time management
Strong work ethic
Clear communication
Attention to detail
Conflict resolution
Punctuality and reliability
New staff training
Training and mentoring
Money handling
Stock management
Health and safety
Listening skills
Customer engagement
Problem-solving abilities
Team leadership
Customer satisfaction
Order accuracy
Multitasking Abilities
Interests
Team work
Leadership
Certification
Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
Timeline
Front of House Employee
Shepparton Club
06.2023 - 12.2024
Customer Service Representative
Hotel Brighton
01.2022 - 11.2022
Soft -Tech Comapny
IT Company
01.2020 - 05.2020
Customer Service Representative
United Petroleum
12.2018 - 12.2020
No Degree - Hospitality
Glen Institute
04.2001 -
Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
Similar Profiles
Mario XhaholliMario Xhaholli
Remedial Massage Therapist at Shepparton United Soccer ClubRemedial Massage Therapist at Shepparton United Soccer Club
Nayte MatthewsNayte Matthews
Plasterer at Shepparton South PlasterPlasterer at Shepparton South Plaster
Nelly Natii WendotNelly Natii Wendot
Personal Care Assisatnt at Mercy Health SheppartonPersonal Care Assisatnt at Mercy Health Shepparton