Gurleen Kaur
Melbourne,VIC
Summary
Enthusiastic and customer-focused Bachelor of Biomedical Science student with five years of retail experience, delivering exceptional service in fast-paced environments. Strong communicator with a proactive, organized, and team-oriented mindset. Highly adaptable and committed to providing a positive customer experience. Seeking opportunities to further develop skills in customer service with part-time or casual availability
Overview
8
8
years of professional experience
Work History
Sales Assistant
Zara
Malvern East, Victoria
05.2022 - Current
- Delivered exceptional customer service in a fast-paced, high-volume retail environment, assisting customers with styling advice and product selection.
- Processed transactions efficiently using POS systems, handled cash and card payments, and ensured accurate record-keeping.
- Maintained a visually appealing store by following merchandising guidelines, replenishing stock, and organizing displays to enhance the shopping experience.
Sales Assistant
First Impressions Events
Melbourne, Victoria
11.2022 - 01.2023
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Store Assistant
Marketplace Fresh
Narre Warren South, Victoria
10.2019 - 06.2022
- Provided friendly and knowledgeable customer service, assisting with produce selection and offering storage and handling advice.
- Managed stock replenishment, conducted quality checks, and maintained an appealing and well-organized display.
- Handled cash and EFTPOS transactions efficiently while maintaining accuracy in weighing and pricing fresh produce.
Crew Member
McDonald's
Clyde North, Victoria
03.2019 - 11.2019
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Cleaned food preparation areas, cooking surfaces and utensils
- Followed company safety standards for food quality and sanitation procedures
Volunteer Worker (Lifestyle)
Bupa
Berwick, Victoria
06.2017 - 07.2017
- Built strong and trusting rapport with clients and loved ones
- Worked with the Lifestyle crew and participated in activities with the residents
- Built and maintained working relationships with peers and upper management.
Education
Bachelor of Biomedical Science
Deakin University
Burwood, VIC11-2026
Victorian Certificate Of Education (VCE)
Beaconhills College
Berwick, VIC11.2021
Skills
- Ability to handle customer inquiries and complaints professionally
- Time management and multitasking
- Strong Communication and Interpersonal Skills
- Adaptable and flexible
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with retail software and POS systems
- Strong problem-solving abilities
- Collaborative and team-oriented
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
References
Jessica Mariani - Store Manager | Zara | 0411316623
Navjeev Dhaliwal - First Impressions Events | 0415 862 540
Rebecca Austin-Brophy - Careers Co-ordinator | Beaconhills College | 1300 002225 | brophy@beaconhills.vic.edu.au
Avneet Chahal - Team Leader | Market Place Fresh | 0452 513 670 |a.chahal153@gmail.com
Timeline
Sales Assistant
First Impressions Events
11.2022 - 01.2023
Sales Assistant
Zara
05.2022 - Current
Store Assistant
Marketplace Fresh
10.2019 - 06.2022
Crew Member
McDonald's
03.2019 - 11.2019
Volunteer Worker (Lifestyle)
Bupa
06.2017 - 07.2017
Bachelor of Biomedical Science
Deakin University
Victorian Certificate Of Education (VCE)
Beaconhills College
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