Gurmeet Singh
Thornhillpark,Australia
Summary
Detail-oriented professional with a Bachelor’s in Business Administration and a specialization in Hospital Administration, bringing four years of experience in the healthcare sector. Demonstrated ability to improve operational efficiency and enhance patient care through strategic administration. Seeking to contribute expertise in healthcare management to drive organizational success.
Overview
5
5
years of professional experience
Work History
Clinic Manager
FAITH & CARE PHYSIOTHERAPY CLINIC
08.2022 - 06.2023
- Overseeing clinic operations and staff duties
- Liaising with healthcare professionals and patients about treatment plans
- Managing internal and external communications, and answering queries about the clinic
- Developing procedures to deliver optimal patient care
- Overseeing the clinic's financial activities, such as budgeting, billing, and managing expenses
- This may include handling insurance claims, patient billing, and financial reporting
Senior Executive Administration Level 2 (Floor Manager)
BLK-MAX Super Specialty Hospital
11.2020 - 07.2022
- Ensuring and providing flawless, upscale, professional and high-class patient service experiences
- Analyzing patient feedbacks and providing strategic direction to continuously improve overall rating
- Helping the Organization in achieving various accreditation which includes JCI (Joint Commission International) by making sure all quality parameters are being dealt diligently in my assigned area
- Helping the patient and their families in the biggest pandemic of Our times (COVID 19) by doing COVID duty in the hospital and giving end to end patient services in COVID wards during all three waves that has hit our country and making sure that patients and their families can communicate with each other well
- Helping the organization to set up Delhi NCR's (INDIA) biggest COVID vaccination set up to battle COVID 19 Virus, by making sure each beneficiary walking in the gets their jab against the virus
Floor and ICU Coordinator
Medeor Hospital
New Delhi (INDIA)
06.2019 - 07.2020
- Patient Assistance: Providing assistance to guests or attendees, answering questions, and addressing any concerns they may have
- Problem-solving: Addressing any issues or conflicts that arise during an event or daily operations
- Reporting: Documenting issues, progress, and outcomes, and providing feedback or reports to higher management
- Emergency Response: Being prepared to manage emergencies or accidents and ensuring that safety protocols are followed
- Compliance: Ensuring that all activities comply with health and safety regulations
- Patient admissions, transfers, and discharges
- They work to ensure that patients receive timely and appropriate care
Internship Student
BLK-MAX Hospital
New Delhi (INDIA), New Delhi
06.2018 - 07.2018
- Did Nurse and Clinical Open File audit in Quality Department.
- Intern as Guest Relation Executive (GRE) in Operations for 20 days.
Education
Masters in Business Management - Emergency And Health Services Management
CQ University
Melbourne, Australia07-2023
Bachelor in Business Administration - HOSPITAL ADMINSTRATION
SGT University
Gurgaon, INDIA05-2019
Bachelor of Arts -
Delhi University
INDIA05-2018
Microsoft Office Certification -
Nanak InfoTech
08.2016
Skills
- Client Relations Management
- Effective Communication
- Experienced in MS Office Applications
- Core Competency
- Public Relations Outreach
- Networking and Collaboration
Timeline
Clinic Manager
FAITH & CARE PHYSIOTHERAPY CLINIC
08.2022 - 06.2023
Senior Executive Administration Level 2 (Floor Manager)
BLK-MAX Super Specialty Hospital
11.2020 - 07.2022
Floor and ICU Coordinator
Medeor Hospital
06.2019 - 07.2020
Internship Student
BLK-MAX Hospital
06.2018 - 07.2018
Masters in Business Management - Emergency And Health Services Management
CQ University
Bachelor in Business Administration - HOSPITAL ADMINSTRATION
SGT University
Bachelor of Arts -
Delhi University
Microsoft Office Certification -
Nanak InfoTech
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