Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GURMEET SINGH

Orange,Australia

Summary

Professional with extensive experience in enterprise resource planning who can help clients with implementation over ten years of ERP experience and over five years of CRM experience. Has extensive experience with a wide range of platforms and technologies, such as HRMS, Logic ERP, ZOHO One Applications, Microsoft Dynamics 365 CRM, Power Apps, SharePoint, Power BI, Pipe Drive CRM, and Hospital Information Systems.

Overview

13
13
years of professional experience

Work History

Zoho CRM Administrator

Bait Al Nokhada Tents and shades Factory
08.2023 - 05.2024
  • Providing system administration support, especially related to user permissions, custom objects, and workflows
  • Customizing Zoho One application to meet the specific needs of the organization
  • Creating and managing complex workflow rules, data validation, blueprints, templates, and approval processes
  • Coordinating and supporting integrations with third-party applications
  • Developing and implementing modules like Zoho CRM, Books, Inventory, Sales IQ, Contracts, Flow, Survey, Cliq etc
  • Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards
  • Analyzing data to provide insights into team operation, effectiveness, and productivity
  • Working closely with other team members to capture business requirements and implement CRM solutions
  • Coordinating and supporting integrations with third-party apps, plugins, and tools
  • Analyzing data to provide insights into operation and productivity
  • Customizing Zoho One application to meet the specific needs of the organization
  • Supporting daily troubleshooting, bug fixing, user adoption, training, and documentation
  • Identifying and resolving data anomalies, maintaining high data integrity

Senior Business Analyst

Clove Code Private Limited
04.2023 - 07.2023
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Performing requirements analysis
  • Documenting and communicating the results of your efforts
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Working closely with clients, technicians, and managerial staff
  • Providing leadership, training, coaching, and guidance to junior staff
  • Allocating resources and maintaining cost efficiency
  • Ensuring solutions meet business needs and requirements
  • Updating, implementing, and maintaining procedures
  • Prioritizing initiatives based on business needs and requirements
  • Managing competing resources and priorities

Implementation Specialist

Abra VM & SD International FZ LLC
07.2022 - 03.2023
  • Understanding the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho Roles and Responsibilities
  • Analyze, design, develop, test, and implement Zoho Applications
  • Research, design, and develop operational reports and programs for all business units
  • Design, develop, and maintain custom Zoho functions, blueprints, templates, and workflow rules
  • Working with the Zoho support team to resolve any reported issues
  • Working collaboratively with technology partners, Business stakeholders to plan, Vendors, operational areas, analyze, communicate, document, and manage business requirements
  • Mapping of processes (Current & future state) across the business process workflow in Lucid Charts
  • Power BI data modeling, Data visualization, DAX queries, Data security & Data Integration
  • Developing and implementing the Zoho Projects, Books, Inventory, CRM
  • Basic Knowledge of Zoho creators to build forms and pages
  • Introducing a high level of automation, reduce manual processes, identify, and resolve business process issues
  • Coordinating and providing training on new systems and procedures
  • Maintaining documentation, user guides and training material for the environment and solutions
  • Creating reports and insight views for management
  • Coordinating and working with consultants and support team for enhancements and implementation
  • Support and Training to Users of the Zoho Applications
  • Contributing to the technical direction, recommend, and design the solution to leverage best practices and out of the box functionality of tools being implemented
  • Collaborating with various business units in the organization to facilitate implementation of new or improved reporting processes and functions

ERP Implementation & Techno-Functional Consultant

Linen Design Company Pvt Ltd
11.2019 - 06.2022
  • Developing and implementing processes for making ERP (Enterprise Resource Planning) solutions work for the organization
  • Developing plans and strategies for ERP implementation based on organizational requirements
  • Collaborating with various business units in the organization to facilitate implementation of new or improved reporting processes and functions
  • Assisting with system requirements and vendor selection
  • Developing strategies, plans, and budgets for ERP solutions
  • Managing ERP implementation and post implementation activities
  • Creating Multiple printing as per module in ERP solutions
  • Identifying and resolving systems issues using ERP solutions
  • Performing system fieldwork, gathering data, and developing reports for users and management
  • Supporting managers in business process improvements, implementing best practices, and fully utilizing ERP system capabilities
  • Design, implement, and test system updates; resolve issues; troubleshoot problems; and identify design needs
  • Supporting daily troubleshooting, bug fixing, user adoption, training, and documentation
  • Managing the modules in LOGIC Software:- Purchase, Payroll, Inventory, Production, Accounts, Sales, Manufacturing etc

Senior Executive Engineer (Software ERP Implementer)

Macshell Informatics Pvt. Ltd.
04.2019 - 10.2019
  • Company Overview: Macshell Informatics has developed HIS (Hospital Information System) web-based Hospital Management Software that is developed using the latest technologies to manage the working of a hospital in a paperless environment
  • Meeting with clients following the sale of software packages to collect data and other information required to customize software systems
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
  • Communicating with clients throughout the software customization process to obtain feedback and approval
  • Customizing software systems based on clients' individual needs and specifications
  • Educating clients on how to use purchased software systems and customized system features
  • Creating a specialized document for each client, detailing all customizations made
  • Installing customized software systems and all necessary components
  • Ensuring that the project team is aware of key deliverables and project milestones
  • Providing cost and time estimates to clients who require additional customizations to be done
  • Macshell Informatics has developed HIS (Hospital Information System) web-based Hospital Management Software that is developed using the latest technologies to manage the working of a hospital in a paperless environment

ERP Functional Consultant and BDM

Mindcliff Solutions Pvt Ltd.
12.2016 - 06.2018
  • Determining ERP needs via consultation, business process analysis, and observations
  • Evaluating existing IT infrastructure and recommending system improvements
  • Developing and configuring customized ERP solutions
  • Design user-friendly interfaces and optimized functionalities
  • Deploying ERP solutions and ensuring seamless system integration
  • Running diagnostic tests and resolving issues to enhance performance
  • Providing ERP end-user training and technical support
  • Documenting ERP processes and preparing deployment progress updates
  • Complying with industry regulations
  • Keeping informed of the latest ERP developments, upgrades, and offerings

ERP Functional Consultant & BDE

Logic ERP Solutions Pvt Ltd
05.2011 - 11.2016
  • ERP (Enterprise Resource Planning) Application support (online & Onsite)
  • Helping clients use Logic ERP through deployment
  • Recognizing the needs of the customer and creating a thorough plan to ensure the project's success
  • Building a strong rapport with the relevant client, seeking feedback, and communicating with the project's team and the development team
  • Handling and overseeing ERP software installation and backup, in addition to performing manual testing and restoration
  • Implementing single and multistore location offline, web and remote desktop-based applications
  • Troubleshooting of Pos & Inventory software related bugs
  • Resolving Client issues via remote access
  • Data base administration, customization of reports as per clients' requirements(MIS), Barcode setting & Barcode printing setting
  • Providing Access Rights / Authorities to ERP users
  • Providing pre-go-live and post-go-live end-user support
  • Interacting with users/management to analyze and document complex business processes and issues/opportunities, business requirements/goals, and process workflow
  • Providing business best practice recommendations for system setup and business process integration with the implemented software
  • Offering on-site training relevant to the ERP application's user module as well as instructional guidance
  • Providing on-line support to application users by answering questions, making changes to setup, providing training, and understanding the emerging requirements of the business
  • Keeping an eye on current clients' accounts, taking care of payments, licenses, new requirements, and support

Education

Bachelors of Electronics & Communication Engineering -

GGS College of Modern Technology
Punjab
01.2008

Three Year Diploma - Electronics and Communications

Doaba Polytechnic
Raipur, Punjab
01.2004

Skills

  • Excellent organizational skills
  • Critical thinking
  • ERP Implementation
  • Customer Relationship Management
  • Zoho
  • Pipedrive
  • Microsoft Dynamics CRM
  • Functional areas using MS Dynamics CRM
  • Customizing and configuration in Power Apps
  • Microsoft Power BI
  • Microsoft Office Applications
  • SQL database management systems
  • Implementation specialist
  • Ability to work independently
  • Team player
  • Interpersonal relationship
  • Listening skills
  • Communication skills
  • Analytical skills
  • Problem-solving skills
  • Technical problem solving
  • Retail Sales and Distribution
  • RMS
  • SCM
  • Accounting
  • Job Work
  • Warehouse Management System
  • Payroll
  • Loyalty Management
  • Pharma & Healthcare
  • FMCG
  • Electronics & Comm
  • Apparel and Footwear
  • Food & Beverages
  • Beauty & Cosmetics

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Zoho CRM Administrator

Bait Al Nokhada Tents and shades Factory
08.2023 - 05.2024

Senior Business Analyst

Clove Code Private Limited
04.2023 - 07.2023

Implementation Specialist

Abra VM & SD International FZ LLC
07.2022 - 03.2023

ERP Implementation & Techno-Functional Consultant

Linen Design Company Pvt Ltd
11.2019 - 06.2022

Senior Executive Engineer (Software ERP Implementer)

Macshell Informatics Pvt. Ltd.
04.2019 - 10.2019

ERP Functional Consultant and BDM

Mindcliff Solutions Pvt Ltd.
12.2016 - 06.2018

ERP Functional Consultant & BDE

Logic ERP Solutions Pvt Ltd
05.2011 - 11.2016

Bachelors of Electronics & Communication Engineering -

GGS College of Modern Technology

Three Year Diploma - Electronics and Communications

Doaba Polytechnic

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