GURMEET KAUR GILL
Eagleby,QLD
Summary
Dynamic and detail-oriented ICT Professional with a proven track record at Entwined, excelling in troubleshooting, incident management, and enterprise IT support. Proficient in Google Workspace administration, Microsoft Intune, Windows OS, and Jira issue tracking. Adept at enhancing cross-functional collaboration through strong communication and a proactive approach. Known for a bright, approachable demeanor and a passion for helping users resolve issues efficiently. Committed to delivering exceptional service, maintaining compliance, and contributing to high-performing technical environments.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Application Support Engineer
Entwined
Brisbane, QLD
01.2025 - Current
- Provide Level 1 and 2 support for internal and client-facing applications
- Manage and troubleshoot large Windows OS and Chrome OS environments via Google Workspace Admin Console and Teamviewer (10,000+ devices)
- Work with content platforms: Appspace, Signagelive, AEM, and Navori
- Utilize Jira to track incidents, escalate bugs, and manage sprints
- Use Confluence to document procedures and contribute to the internal knowledge base
- Conduct regular testing for the latest LTS versions of Chrome OS, keeping the device fleet secure and compliant
- Monitor commercial displays and AV systems using LG ConnectedCare and/or Internal Connect application, ensuring remote diagnostics, health status monitoring, and proactive maintenance
- Liaise with development, QA, and Solutions teams to resolve technical issues
Hardware Technician
Entwined
Morningside, QLD
03.2022 - 01.2025
- Provisioned and installed AV and IT equipment across enterprise and retail locations
- Assisted PMO with documentation and standardizing deployment procedures
- Maintained strict version control and firmware updates
- Provided Tier 1 support via service desk queue
- Regularly reported on hardware performance and system status
Store Team Member
Woolworths Group
Carindale, QLD
10.2020 - 01.2023
- Delivered exceptional customer service while managing department operations.
- Maintained compliance with product handling and quality standards.
- Collaborated with team members to achieve performance targets.
- Picked items for online orders and assisted customers at Click n Collect.
- Guided customers through product inquiries and store navigation.
Administration Assistant
OZLabourForce
Murarrie, QLD
07.2020 - 02.2021
- Streamlined internal meeting schedules and managed communication lines for enhanced collaboration.
- Utilized Microsoft Outlook and Excel to organize and track business activities effectively.
- Performed accurate data entry tasks within specified timeframes to maintain operational flow.
- Ensured optimal functionality of equipment, including PCs, laptops, and printers.
- Collected and organized subcontractor timesheets for efficient record-keeping.
Retail Sales Assistant
Cotton On
Brisbane, QLD
10.2019 - 07.2020
- Delivered personalized customer service in fast-paced retail environment.
- Maintained visual merchandising and ensured stock replenishment met store standards.
- Processed sales transactions through POS systems while managing daily cash handling.
Supported promotional campaigns, consistently achieving daily sales targets. - Collaborated with team members to create seamless shopping experiences during peak periods.
Education
Master of Information Technology - Computer Science
Queensland University of Technology
Brisbane07.2020
Bachelor of Technology - Computer Science
Adesh Institute of Engineering and Technology
India05.2015
Diploma of Engineering - Computer Science
Malwa Polytechnic College
India04.2012
Skills
- Operating systems: Windows and Chrome OS
- Content management systems: AEM, Signagelive, Appspace, and Navori
- Adaptability to new technologies
- Google Workspace administration
- Jira issue tracking
- Confluence documentation management
- Microsoft Office proficiency
- Troubleshooting and incident management
- Version control and application deployment
- System monitoring and disaster recovery
- Attention to detail
- Effective communication skills
- Asset management in SimPRO
Timeline
Application Support Engineer
Entwined
01.2025 - Current
Hardware Technician
Entwined
03.2022 - 01.2025
Store Team Member
Woolworths Group
10.2020 - 01.2023
Administration Assistant
OZLabourForce
07.2020 - 02.2021
Retail Sales Assistant
Cotton On
10.2019 - 07.2020
Master of Information Technology - Computer Science
Queensland University of Technology
Bachelor of Technology - Computer Science
Adesh Institute of Engineering and Technology
Diploma of Engineering - Computer Science
Malwa Polytechnic College
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Accomplishments
• Achieved 98% SLA compliance for provisioning without discrepancies
• Successfully migrated 300+ sites from Appspace to Navori CMS
• Led rollout and testing of Navori for major clients (Optus, SRG)
• Continuously tested LTS Chrome OS updates to ensure fleet compatibility
• Awarded Merit-Based Scholarship at QUT for academic excellence
Affiliations
• Enjoy attending Women in Technology (WIT) events to connect with and learn from other women in the tech industry
• Love learning and sharing ideas and knowledge within the tech community
• Avid reader of both technical resources (Microsoft Learn, ChromeOS dev channels) and fiction, recently expanded to include podcasts and audiobooks
• Grew up reading the newspaper daily in India, which sparked a strong interest in current affairs, language, and storytelling
• Fluent in English, Hindi, and Punjabi—love connecting with people from diverse backgrounds
• Enthusiastic communicator who enjoys engaging conversations, collaborative environments, and problem-solving with teams
Work Type
Full TimeContract WorkGig WorkCertification
• First Aid Certificate – Issued 5 Oct 2023
• C Class Driver’s License – Current
Interests
- Travelling
- Interacting with new people.
- Reading fictions
- Watching suspense thrillers
Languages
- English, Hindi, Punjabi
- Contact : +61478299087
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