Dynamic and detail-oriented ICT Professional with a proven track record at Entwined, excelling in troubleshooting, incident management, and enterprise IT support. Proficient in Google Workspace administration, Microsoft Intune, Windows OS, and Jira issue tracking. Adept at enhancing cross-functional collaboration through strong communication and a proactive approach. Known for a bright, approachable demeanor and a passion for helping users resolve issues efficiently. Committed to delivering exceptional service, maintaining compliance, and contributing to high-performing technical environments.
• Achieved 98% SLA compliance for provisioning without discrepancies
• Successfully migrated 300+ sites from Appspace to Navori CMS
• Led rollout and testing of Navori for major clients (Optus, SRG)
• Continuously tested LTS Chrome OS updates to ensure fleet compatibility
• Awarded Merit-Based Scholarship at QUT for academic excellence
• Enjoy attending Women in Technology (WIT) events to connect with and learn from other women in the tech industry
• Love learning and sharing ideas and knowledge within the tech community
• Avid reader of both technical resources (Microsoft Learn, ChromeOS dev channels) and fiction, recently expanded to include podcasts and audiobooks
• Grew up reading the newspaper daily in India, which sparked a strong interest in current affairs, language, and storytelling
• Fluent in English, Hindi, and Punjabi—love connecting with people from diverse backgrounds
• Enthusiastic communicator who enjoys engaging conversations, collaborative environments, and problem-solving with teams
• First Aid Certificate – Issued 5 Oct 2023
• C Class Driver’s License – Current