Summary
Overview
Work History
Education
Skills
Timeline
Languages
Accomplishments
Affiliations
Certification
Interests
Languages
Generic

GURMEET KAUR GILL

Eagleby,QLD

Summary

Dynamic and detail-oriented ICT Professional with a proven track record at Entwined, excelling in troubleshooting, incident management, and enterprise IT support. Proficient in Google Workspace administration, Microsoft Intune, Windows OS, and Jira issue tracking. Adept at enhancing cross-functional collaboration through strong communication and a proactive approach. Known for a bright, approachable demeanor and a passion for helping users resolve issues efficiently. Committed to delivering exceptional service, maintaining compliance, and contributing to high-performing technical environments.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Application Support Engineer

Entwined
Brisbane, QLD
01.2025 - Current
  • Provide Level 1 and 2 support for internal and client-facing applications
  • Manage and troubleshoot large Windows OS and Chrome OS environments via Google Workspace Admin Console and Teamviewer (10,000+ devices)
  • Work with content platforms: Appspace, Signagelive, AEM, and Navori
  • Utilize Jira to track incidents, escalate bugs, and manage sprints
  • Use Confluence to document procedures and contribute to the internal knowledge base
  • Conduct regular testing for the latest LTS versions of Chrome OS, keeping the device fleet secure and compliant
  • Monitor commercial displays and AV systems using LG ConnectedCare and/or Internal Connect application, ensuring remote diagnostics, health status monitoring, and proactive maintenance
  • Liaise with development, QA, and Solutions teams to resolve technical issues

Hardware Technician

Entwined
Morningside, QLD
03.2022 - 01.2025
  • Provisioned and installed AV and IT equipment across enterprise and retail locations
  • Assisted PMO with documentation and standardizing deployment procedures
  • Maintained strict version control and firmware updates
  • Provided Tier 1 support via service desk queue
  • Regularly reported on hardware performance and system status

Store Team Member

Woolworths Group
Carindale, QLD
10.2020 - 01.2023
  • Delivered exceptional customer service while managing department operations.
  • Maintained compliance with product handling and quality standards.
  • Collaborated with team members to achieve performance targets.
  • Picked items for online orders and assisted customers at Click n Collect.
  • Guided customers through product inquiries and store navigation.

Administration Assistant

OZLabourForce
Murarrie, QLD
07.2020 - 02.2021
  • Streamlined internal meeting schedules and managed communication lines for enhanced collaboration.
  • Utilized Microsoft Outlook and Excel to organize and track business activities effectively.
  • Performed accurate data entry tasks within specified timeframes to maintain operational flow.
  • Ensured optimal functionality of equipment, including PCs, laptops, and printers.
  • Collected and organized subcontractor timesheets for efficient record-keeping.

Retail Sales Assistant

Cotton On
Brisbane, QLD
10.2019 - 07.2020
  • Delivered personalized customer service in fast-paced retail environment.
  • Maintained visual merchandising and ensured stock replenishment met store standards.
  • Processed sales transactions through POS systems while managing daily cash handling.
    Supported promotional campaigns, consistently achieving daily sales targets.
  • Collaborated with team members to create seamless shopping experiences during peak periods.

Education

Master of Information Technology - Computer Science

Queensland University of Technology
Brisbane
07.2020

Bachelor of Technology - Computer Science

Adesh Institute of Engineering and Technology
India
05.2015

Diploma of Engineering - Computer Science

Malwa Polytechnic College
India
04.2012

Skills

  • Operating systems: Windows and Chrome OS
  • Content management systems: AEM, Signagelive, Appspace, and Navori
  • Adaptability to new technologies
  • Google Workspace administration
  • Jira issue tracking
  • Confluence documentation management
  • Microsoft Office proficiency
  • Troubleshooting and incident management
  • Version control and application deployment
  • System monitoring and disaster recovery
  • Attention to detail
  • Effective communication skills
  • Asset management in SimPRO

Timeline

Application Support Engineer

Entwined
01.2025 - Current

Hardware Technician

Entwined
03.2022 - 01.2025

Store Team Member

Woolworths Group
10.2020 - 01.2023

Administration Assistant

OZLabourForce
07.2020 - 02.2021

Retail Sales Assistant

Cotton On
10.2019 - 07.2020

Master of Information Technology - Computer Science

Queensland University of Technology

Bachelor of Technology - Computer Science

Adesh Institute of Engineering and Technology

Diploma of Engineering - Computer Science

Malwa Polytechnic College

Languages

English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

Accomplishments

• Achieved 98% SLA compliance for provisioning without discrepancies
• Successfully migrated 300+ sites from Appspace to Navori CMS
• Led rollout and testing of Navori for major clients (Optus, SRG)
• Continuously tested LTS Chrome OS updates to ensure fleet compatibility
• Awarded Merit-Based Scholarship at QUT for academic excellence

Affiliations

• Enjoy attending Women in Technology (WIT) events to connect with and learn from other women in the tech industry

• Love learning and sharing ideas and knowledge within the tech community

• Avid reader of both technical resources (Microsoft Learn, ChromeOS dev channels) and fiction, recently expanded to include podcasts and audiobooks

• Grew up reading the newspaper daily in India, which sparked a strong interest in current affairs, language, and storytelling

• Fluent in English, Hindi, and Punjabi—love connecting with people from diverse backgrounds

• Enthusiastic communicator who enjoys engaging conversations, collaborative environments, and problem-solving with teams

Work Type

Full TimeContract WorkGig Work

Certification

• First Aid Certificate – Issued 5 Oct 2023
• C Class Driver’s License – Current

Interests

  • Travelling
  • Interacting with new people.
  • Reading fictions
  • Watching suspense thrillers

Languages

  • English, Hindi, Punjabi
  • Contact : +61478299087
GURMEET KAUR GILL