Gurmohan Singh
Little Bay,Australia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with the target market. Reliable and upbeat Leader successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Results-focused Supervisor offering 10+ years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Krispy Kreme
03.2019 - Current
- Customer service
- Problem Solving
- Stocking and replenishing
- Leading team to achieve required results
- Assisted with Managerial duties
- Data entry and cash handling
- Reporting Day to Day affairs to management
- Handle Customer Complaints and concerns
- Built strong relationships with customers through a positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Mentored new hires during their on-boarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Retail Sales Assistant
Reject Shop
11.2019 - 01.2023
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Greeted customers, helped locate merchandise and suggested suitable options
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
Manager/Supervisor
Kulnura General Store
09.2010 - 11.2018
- Spearheaded process improvements that led to increased efficiency within the department.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Managed budgets responsibly, ensuring optimal allocation of resources while minimizing unnecessary expenditures.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Cetificate II - Securtiy Operations
Secta Security Group
Granville, NSW03.2021
Certificate III - Electrotechnology, Electronics
TAFE NSW Sydney Institute
Ultimo, NSW12.2020
Certificates - Hospitality and Security Services
Barrington Group
Kulnura11.2019
Skills
- Cash handling
- Punctuality
- Cash register operation
- Goal oriented
- Positive and professional
- Cash drawer balancing
Accomplishments
Improved store standing in Bsc results and improved Waste reduction.
Certification
- Hospitality and Security Services, 11/01/19, Barrington Group, Terrigal
- Certificate II in Security Operations, Secta Security Group, Granville
Languages
English
Native or Bilingual
Punjabi
Limited Working
Interests
Enjoy Playing sports,Gardening,
Timeline
Retail Sales Assistant
Reject Shop
11.2019 - 01.2023
Store Manager
Krispy Kreme
03.2019 - Current
Manager/Supervisor
Kulnura General Store
09.2010 - 11.2018
Cetificate II - Securtiy Operations
Secta Security Group
Certificate III - Electrotechnology, Electronics
TAFE NSW Sydney Institute
Certificates - Hospitality and Security Services
Barrington Group
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