Gurpinder Kaur Dhindsa
Pakenham,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
United Petrol Station
04.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
Customer Service Representative
Liberty Petroleum Trading
06.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Customer Service Representative
Ampol
03.2019 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Certificate IV in Commercial Cookery - Hospitality
Acumen College
Melbourne, VIC06.2021
Masters of Business Information System - Information Technology
Torrens University Australia
Melbourne, VIC08.2020
Skills
- Minute Taking
- Report Preparation
- Service-Orientation
- Blackbaud the Raiser's Edge
- Order Processing
- Store Maintenance
- Handheld Computer Device Software
- Administrative Support
- Prioritization
- Money Handling Abilities
- Credit Card Payment Processing
- Team Development
- Staff Training
- Critical Thinking
- Active Listening
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
United Petrol Station
04.2022 - 12.2022
Customer Service Representative
Liberty Petroleum Trading
06.2021 - 12.2022
Customer Service Representative
Ampol
03.2019 - 06.2022
Certificate IV in Commercial Cookery - Hospitality
Acumen College
Masters of Business Information System - Information Technology
Torrens University Australia
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