Gurpreet Gulati
Kanimbla,Australia
Summary
A people focused, energetic, results-oriented Hotel Manager with 25+ years of experience ensuring optimal functioning and commercial accountability of all operational departments. Noted for outstanding communication skills, both with guests and staff, ability to resolve problems quickly and consistently achieve business goals through enthusiasm, tenacity, and initiative.
Overview
28
28
years of professional experience
Work History
Cluster General Manager – North Queensland
Minor Hotels
02.2021 - Current
- Managing complete operations for hotels in Cairns, Port Douglas and Townsville
- Responsible for achieving financial budgets and guest satisfaction results
- Performing caretakers’ duties and working closely with Strata Manager
- Communicating with owners and building a positive relationship
- Implemented Food Safety Program for properties in Cairns and Port Douglas
- Increased productivity for operational departments contributing to reduction in payroll and positive EBITDA for Rooms and F&B
- Turned F&B department from loss in 2021 to $200K profit in 2022
- Achieved budgeted profitability by payroll management and controlled expenses
- Holding approved managers license and full real estate agent license
Resident Manager
Shangri-La’s Boracay Resort & Spa
01.2019 - 02.2021
- Company Overview: Luxury resort with 219 Rooms and Villas, Chi Spa and 4 Restaurants
- Responsible for hotel operations handling Food & Beverage, Rooms Division, Engineering, Security/loss prevention, Retail/gift shop and Hygiene
- Stand-in General Manager role for Shangri-La Cebu for 4 months
- Improved customer satisfaction 2019 scores for ‘Overall Stay Experience’
- Successfully implemented Non-Single Use Plastic initiative through-out resort
- Initiated monthly beverage and food promotions resulting in increased revenues and higher capture ratio from in-house guests
- Achieved 8% savings in utility cost by streamlining processes and cost saving initiatives
- Formed a team of multi skilled crew of over 100 staff during closure to assist in repair and maintenance of the resort
- Implemented ISO food safety and health safety management certified standards
- Luxury resort with 219 Rooms and Villas, Chi Spa and 4 Restaurants
Executive Assistant Manager-Rooms
Edsa Shangri-La, Manila, Philippines
06.2016 - 12.2018
- Company Overview: (632 Rooms property with Chi Spa and 6 Restaurants)
- Responsible for Rooms Division including Engineering & Maintenance
- Consistently achieved Rooms profitability budgets through effective payroll management and implementing cost saving strategies
- Accomplishing target for guest survey scores for arrival and Room working order
- Initiated measures resulting in cost savings in high utility items
- (632 Rooms property with Chi Spa and 6 Restaurants)
Resident Manager
Shangri-La Hotel, The Marina, Cairns
12.2010 - 06.2016
- Company Overview: (Hotel comprises of 255 rooms, 1 Restaurant, 2 Bars and 16 Function Rooms)
- Responsible for hotel operations handling Rooms Division, Food & Beverage, Security and Engineering Department
- Handled complete Hotel’s operation for 6 months, in absence of General Manager managing Sales & Marketing, Revenue team and Human Resources
- Chaired weekly revenue meetings and S&M reviews for PR activities, sales promotions and marketing calendar
- Initiated various F&B programs and contributed to turnaround of F&B department from a loss-making venture to achieving operating profit targets
- Spearheaded an employee recognition program that increased productivity by over 30% and ranked best amongst all Shangri-La properties
- Chairing the ‘Social Corporate Responsibility’ and ‘Workplace Health and Safety’ committee of the Hotel
- (Hotel comprises of 255 rooms, 1 Restaurant, 2 Bars and 16 Function Rooms)
Executive Assistant Manager-Rooms
Shangri-La Hotel New Delhi
02.2006 - 12.2010
- Joined as Director of Rooms, promoted as of August 2009
- Leading a team of over 250 staff members across Front Office, Housekeeping, Laundry, Hygienist (F&B), Spa and Health Club
- Improved the overall ‘Arrival Experience’ and ‘Stay Experience’ guest survey results by 8% for the hotel, bringing the hotel amongst top 4 hotels worldwide
- Focused on Spa and Health Club memberships and achieved desired results through targeted marketing and sales calls
- Initiated special promotions for Laundry and In-room massage service resulting in additional revenues for the Operating Departments
Director of Rooms
Hyatt Regency Kolkata, India
01.2005 - 02.2006
- Contributed to an increase of 6% in Rooms profitability in 2005
- Set up the new Massage Rooms, designed service sequences per treatment and initiated tie ups with International products for Spa
Front Office Manager
Le Meridien New Delhi
05.2003 - 12.2004
Front Office Manager
Grand Hyatt Delhi
09.1999 - 04.2003
Reservation Manager
New Delhi Hilton
04.1997 - 09.1999
Education
Diploma in Business Management -
ICFAI University
Level 1 Foundation Certificate in Wines and Spirits - London
WSET
Bachelor in Business and Commerce -
University of Delhi
01.1993
Diploma in Sales and Marketing -
National Institute of Sales
01.1992
Personal Information
Nationality: Australian
References
- Mr. Amit Oberoi, General Manager, Shangri-La at the Fort, Manila, amit.oberoi@shangri-la.com
- Mr. John Rice, Area VP Operations (Philippines), Shangri-La Singapore, john.rice@shangri-la.com
- Mr. Rob Weeden, General Manager, The Fullerton Hotel Sydney, rob.weeden@fullertonhotels.com
- Mr. Golden Whitehead, Resident Manager, Shangri-La Bangkok, golden.whitehead@shangri-la.com
Specialachievements
- Corporate Management Trainee with the Shangri-La Group, in 2010.
- Certificate from Chinese University of Hongkong for a Management Program ‘CHESS’, organized by Cornell University, School of Hotel Administration.
- While leading the team at Grand Hyatt Delhi, won the 1st prize in the Gold Passport, loyalty program contest for making maximum Gold Passport members amongst all Hyatt Asia Pacific Hotels.
- While leading the team at Hyatt Regency Kolkata, won the 1st position in the ‘Hyatt’s Employee Opinion Survey’ within Asia Pacific Hotels.
- Commander of the NCC troop and attended various national integration camps.
Timeline
Cluster General Manager – North Queensland
Minor Hotels
02.2021 - Current
Resident Manager
Shangri-La’s Boracay Resort & Spa
01.2019 - 02.2021
Executive Assistant Manager-Rooms
Edsa Shangri-La, Manila, Philippines
06.2016 - 12.2018
Resident Manager
Shangri-La Hotel, The Marina, Cairns
12.2010 - 06.2016
Executive Assistant Manager-Rooms
Shangri-La Hotel New Delhi
02.2006 - 12.2010
Director of Rooms
Hyatt Regency Kolkata, India
01.2005 - 02.2006
Front Office Manager
Le Meridien New Delhi
05.2003 - 12.2004
Front Office Manager
Grand Hyatt Delhi
09.1999 - 04.2003
Reservation Manager
New Delhi Hilton
04.1997 - 09.1999
Level 1 Foundation Certificate in Wines and Spirits - London
WSET
Bachelor in Business and Commerce -
University of Delhi
Diploma in Sales and Marketing -
National Institute of Sales
Diploma in Business Management -
ICFAI University
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