Gurpreet Kaur
Sydney,Australia
Summary
Skilled tech professional with experience in IT Helpdesk support. Strong learning agility and hands-on expertise in demonstrating IT support, application administration, troubleshooting software/hardware, and resolving other technical issues. Experience in effectively utilizing fundamental knowledge of networking tools, system configuration and operating systems. Excellent collaborative and communication skills with an ability to adapt to a changing environment.
Overview
9
9
years of professional experience
Work History
IT Support Technician
Stryker
Arndell Park, NSW, Sydney
08.2022 - Current
- Provide technical support to end-users via MS Teams, phone, email, chat, or in person
- Diagnose and resolve hardware, software, and network issues promptly
- Install, configure, and maintain computer systems, peripherals, and software applications
- Set up and troubleshoot network connections, including LAN, WAN, and wireless networks
- Perform routine maintenance tasks such as system updates, backups, and virus scans
- Document support activities, solutions, and procedures for knowledge sharing and reference
- Collaborate with other IT team members to escalate and resolve complex issues
- Train users on basic software and hardware functionality to enhance productivity and efficiency
- Maintain inventory records of hardware, software licenses, and equipment
- Stay updated with emerging technologies and industry trends to provide proactive support and recommendations.
Customer Service Representative
Coles Express - Coles Group Of Companies
Baulkham Hills, NSW, Sydney
01.2021 - 10.2023
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems and appropriate solutions
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Communicated professionally with colleagues, freelancers, and clients.
Software Engineer Intern – Professional Year
4Exchange Pty Ltd
Macquarie Place, Sydney 2000, Sydney
06.2022 - 08.2022
- Debugging and testing code
- Researching, investigating and fixing a wide range of technical issue
- Worked on completing all phases of Software engineering design projects
- Worked on analysis of processes and delivered results to necessary stakeholders
- Analyzed results and recommends solutions
- Developed documentation for new projects and review previous results
- Proactively worked with latest technologies and new approaches
- Reviewed changes or upgrades to existing designs or test
- As intern, worked with both management and technical advisors
- Investigated metrics application tools
- Assist in improving the usability of the metrics data, dissemination, and automation capabilities within existing data collection systems
- Gather input from technical advisors.
IT Helpline Executive
Amandeep Hospitals
Amritsar, Punjab, India, India
06.2015 - 04.2018
- User Support: Provide prompt technical support via phone, email, and in person
- Diagnose and resolve hardware and software issues efficiently
- Educate users for effective IT resource utilization
- Incident Management: Log, prioritize, and manage support incidents using a ticketing system
- Maintain the daily performance of computer systems
- Ask questions to determine the nature of the problem
- Walk the customer through the problem-solving process
- Ensure timely resolution and follow-up with end-users
- Documentation: Maintain accurate records of support activities and resolutions
- Create and update knowledge base articles for common issues
- User Training: Conduct training sessions for basic software and hardware functions
- Provide guidance on best practices for IT resource utilization
- Security Compliance: Ensure users comply with IT security policies
- Collaborate with managers to implement security measures and updates
- Collaboration: Collaborate with IT professionals and teams to address complex issues
- Communicate effectively with team members, management, and Clients.
Information Technology
Visionaries Tech Solutions LLP
Amritsar, Punjab, India, India
11.2014 - 04.2015
- Provide first-line technical support to end-users via phone, email, or in person, and escalate complex issues to senior IT staff as needed
- Assist in troubleshooting hardware, software, and network problems, and perform basic diagnostics and repairs
- Install, configure, and maintain computer systems, peripherals, and software applications under the guidance of senior IT staff
- Assist in the deployment of software updates, patches, and security fixes across the organization's IT infrastructure
- Assist in the setup and configuration of network devices, including routers, switches, and access points
- Provide basic user training and support on software applications and IT systems
- Assist in maintaining inventory records of hardware, software licenses, and equipment
- Document support activities, solutions, and procedures for knowledge sharing and reference
- Participate in IT projects and initiatives as assigned by the IT team
- Stay updated with emerging technologies and industry trends to enhance technical skills and knowledge.
Education
Skills
- Problem Solving
- Analytical Thinking
- Calm and Professional Under Pressure
- Collaborative team work
- Strong Interpersonal and Communication Skills
- Knowledge of Microsoft 365
- Microsoft 365 Trobleshooting
- Linux Environments
- Knowledge of ERP SAP, PowerBI, SQL, TABLEU, AGILE ITIL Framework
- Source and Version Control: Git, Github
- Scripting Languages: PHP, Python, Javascript
- Programming Languages: Java, C#,VB, Net, Advanced java, Python
- Platforms used: Django, SQL server
Languages
- English
- Hindi
- Punjabi
Timeline
IT Support Technician
Stryker
08.2022 - Current
Software Engineer Intern – Professional Year
4Exchange Pty Ltd
06.2022 - 08.2022
Customer Service Representative
Coles Express - Coles Group Of Companies
01.2021 - 10.2023
IT Helpline Executive
Amandeep Hospitals
06.2015 - 04.2018
Information Technology
Visionaries Tech Solutions LLP
11.2014 - 04.2015
Similar Profiles
Greg GriblerGreg Gribler
Sr Segmentation Specialist at StrykerSr Segmentation Specialist at Stryker
Steven LopezSteven Lopez
Onsite Specialist at StrykerOnsite Specialist at Stryker
Austin GilyardAustin Gilyard
Surgical Skills Lab Supervisor at StrykerSurgical Skills Lab Supervisor at Stryker
Naaila VorajeeNaaila Vorajee
Senior Sales Representative at StrykerSenior Sales Representative at Stryker
Luke BilobrkLuke Bilobrk
Client Advisor at PradaClient Advisor at Prada