Gurpreet Kaur
Magill,SA
Overview
5
5
years of professional experience
Work History
Hospitality Supervisor
Pearl Continental
12.2021 - 04.2024
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Streamlined operational efficiency by implementing effective scheduling and staff management practices.
- Stayed abreast of industry trends in order to make informed decisions about future business operations and stay competitive in the marketplace.
- Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Motel Front Desk Clerk
Gawler Ranges Motel And Caravan Park
04.2020 - 11.2021
- Upheld a professional appearance and demeanor at all times, serving as a positive representative of the motel brand.
- Monitored security cameras regularly to maintain a safe and secure environment for guests and employees alike.
- Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
- Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
Customer Service
Happy Cut N Style
08.2019 - 03.2020
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
Graduate Diploma - Hospitality Administration And Management
Nova Institute of Technology
Adelaide, SA06.2023
Diploma of Hospitality Management - Hospitality Administration And Management
Macallan College
Adelaide, SA03.2022
Certificate IV - Commercial Cookery
Macallan Collage
Adelaide, SA07.2021
Skills
- Food safety knowledge
- Handle the busy environment
- Health and safety compliance
- Complaint Handling
- Task Delegation
- Guest Relations Management
- Customer Service
- Food and Beverage Service
Accomplishments
I have Responsible person ID Card and RSA & Barista.
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Hospitality Supervisor
Pearl Continental
12.2021 - 04.2024
Motel Front Desk Clerk
Gawler Ranges Motel And Caravan Park
04.2020 - 11.2021
Customer Service
Happy Cut N Style
08.2019 - 03.2020
Graduate Diploma - Hospitality Administration And Management
Nova Institute of Technology
Diploma of Hospitality Management - Hospitality Administration And Management
Macallan College
Certificate IV - Commercial Cookery
Macallan Collage
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