Gurpreet Kaur
Melbourne ,VIC
Summary
Seeking a position in administration where I can utilize my experience and skills to contribute to the smooth operation of the organization. A highly organized and detail-oriented professional with a proven record in managing administrative tasks efficiently. Committed to providing exceptional support and maintaining a positive work environment.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Nexus Inc
06.2023 - 05.2024
- Dealing with queries on the phone and by email
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Office Administration
Coastal Residential Service
06.2022 - 07.2023
- Managed and organized office operations, including scheduling appointments, coordinating meetings, and maintaining files and records
- Streamlined administrative processes by implementing digital solutions, resulting in increased efficiency and reduced paper waste
- Preparing, organising and storing information in paper and digital form
- Dealing with queries on the phone and by email
- Collaborated with cross-functional teams to plan and execute company events, fostering a positive work environment and boosting employee morale.
IT support officer
Builders Academy
04.2021 - 05.2022
- Provided timely and efficient technical assistance to end-users, resolving hardware and software issues to minimize downtime and enhance productivity
- Collaborated with cross-functional teams to develop and implement efficient IT solutions, resulting in improved system performance and streamlined processes
- Conducted thorough troubleshooting to identify and resolve network connectivity issues, ensuring seamless communication across the organization
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests.
LMS Help Desk
MELC Institute
09.2019 - 03.2021
- Provided timely and effective technical support to LMS users, troubleshooting and resolving software and hardware issues to ensure uninterrupted access to the learning management system
- Collaborated with cross-functional teams to develop and deliver comprehensive training materials, helping users navigate the LMS and maximize their learning experience
- Maintaining a Learning Management System
- Making sure that the operational performance of the software is on track
- Conducted thorough system testing and quality assurance checks, identifying and addressing software bugs or glitches to enhance the overall user experience and system performance.
Help desk support
Rebel Sport
04.2018 - 03.2019
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Improves client references by writing and maintaining documentation
- Improves system performance by identifying problems and recommending changes
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
Education
ACS, Professional Year Program -
Navitas Professional
Melbourne, Australia06.2022
Certificate IV in Business -
Navitas Professional
Melbourne, Australia02.2022
ICT Business Analyst | Master of Information System -
Central Queensland University
Melbourne, Australia07.2020
Skills
- Technical Troubleshooting
- Professional Customer Service
- Professional Network Administration
- Professional Systems Analysis
- Customer Engagement
- Problem-solving skills
- Strong organizational and Communication skills
- Excellent organizational and leadership skills
Timeline
Office Administrative Assistant
Nexus Inc
06.2023 - 05.2024
Office Administration
Coastal Residential Service
06.2022 - 07.2023
IT support officer
Builders Academy
04.2021 - 05.2022
LMS Help Desk
MELC Institute
09.2019 - 03.2021
Help desk support
Rebel Sport
04.2018 - 03.2019
ACS, Professional Year Program -
Navitas Professional
Certificate IV in Business -
Navitas Professional
ICT Business Analyst | Master of Information System -
Central Queensland University
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