Gurpreet kaur
Griffin,QLD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Enrolled Nurse
Blue care
Lawnton, Qld
08.2019 - Current
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Performed triage assessments of walk-in patients in a clinic setting.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
Customer Service
Lite n easy
Banyo, Qld
05.2015 - 02.2017
- Developed customer service protocols for welcoming guests.
- Implemented best practices for providing excellent customer service.
- Developed and implemented strategies for customer service excellence.
Customer Service Representative
Char grill motel and restaurant
Emerald, Qld
01.2013 - 02.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Diploma in Nursing - Nursing
Tafe Gold Coast
Gold Coast 04-2019
Hospitality Management -
Holmes College
Brisbane 01-2012
Skills
- ADL Assistance
- Critical Care
- Unit Administration
- Culturally-sensitive care
- Chart updating
- Supply Restocking
- Appointment Scheduling
- Data Collection
Timeline
Enrolled Nurse
Blue care
08.2019 - Current
Customer Service
Lite n easy
05.2015 - 02.2017
Customer Service Representative
Char grill motel and restaurant
01.2013 - 02.2015
Diploma in Nursing - Nursing
Tafe Gold Coast
Hospitality Management -
Holmes College
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