Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gurpreet Kaur

Blacktown

Summary

Energetic and reliable individual with knack for multitasking and maintaining high standards in customer service. Possesses solid understanding of inventory management and safety protocols, coupled with strong organizational and communication skills. Dedicated to ensuring operational efficiency and driving customer satisfaction.

Overview

2023
2023
years of professional experience

Work History

  • Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
  • Improved communication among team members by facilitating regular meetings and promoting open dialogue.
  • Coordinated staffing schedules to ensure adequate coverage during peak hours without sacrificing cost-efficiency measures like overtime reduction efforts.
  • Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
  • Conducted performance reviews for staff members, providing constructive feedback to enhance productivity and efficiency.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly, minimizing waste from expired products or overstocking issues.
  • Implemented safety protocols to minimize risk of accidents and maintain a secure work environment.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Assistant Manager

BP
01.2022 - 12.2022
  • Improved customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed inventory levels effectively to avoid stockouts and maintain appropriate product availability.
  • Provided support during busy periods, working efficiently under pressure to maintain high standards of service delivery.
  • Delivered excellent customer service, resulting in increased repeat business from satisfied clients.
  • Maintained a clean and organized environment through consistent upkeep of the station and store area.
  • Resolved customer complaints professionally, demonstrating commitment to client satisfaction at all times.
  • Contributed to team success by training new employees on proper procedures and best practices for fuel station operations.

Customer Service Representative

BP
10.2019 - 03.2022
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
  • Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
  • Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
  • Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
  • Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.

Education

Advanced Diploma - Computer Networking

Abbey College
Sydney, NSW
01.2022

Diploma - Leadership And Management

Fox Training Academy
Sydney, NSW
09.2019

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills

Timeline

Assistant Manager

BP
01.2022 - 12.2022

Customer Service Representative

BP
10.2019 - 03.2022

Advanced Diploma - Computer Networking

Abbey College

Diploma - Leadership And Management

Fox Training Academy

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Gurpreet Kaur