Gurpreet Kaur
Melbourne,VIC
Summary
Support Worker with a Certificate III in Aged Care, skilled in promoting client independence and dignity at Australian Multicultural Community Services. Proven ability to manage recruitment processes and foster trusting relationships through empathetic communication. Experienced in compliance checks, ensuring high standards of care and support for diverse clients.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Support Worker
Australian Multicultural Community Services
07.2022 - Current
- Assisted clients in daily living activities to enhance independence and quality of life. Daily personal care with showering, dressing, and mobility.
- Domestic assistance with cleaning,cooking,and household support.
- Promote independence while ensuring client dignity and safety at all times.
- Liaised with family members,medical staff,and allied health professionals as needed.
- Collaborated with multidisciplinary teams to ensure holistic support for diverse clients.
- Provide with Transportation to appointments.
- Provided companionship, fostering a trusting relationship with clients.
- Manage documentation and incident reporting accurately in line with company standards.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Shift Manager/ Retail Assistant
Aldi
04.2020 - 04.2020
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained team members, enhancing overall performance and efficiency.
- Managed inventory levels, optimizing stock management and reducing waste.
- Implemented process improvements, resulting in streamlined workflows and increased productivity.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Westpac Banking Corporation New Zealand
Customer Banking Consultant
03.2015 - 07.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed personalized banking solutions tailored to client needs and goals.
- Extended and sustained relationships with customers to maintain and grow business.
- Communicated lending decisions to customers.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Assisted in regulatory compliance initiatives, ensuring adherence to all relevant laws and regulations governing the banking sector.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Team Leader
The Warehouse Group
04.2010 - 03.2015
- Developed training materials tailored to enhance staff performance and compliance standards.
- Assisted in recruitment.
- Analyzed customer feedback to drive strategic changes in service delivery practices.
- Facilitated regular team meetings to align goals, share updates, and celebrate achievements within the group.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Certificate III in Aged Care And Community Service
Gordon Institute of TAFE
Geelong, VICSkills
- Certificate III in Aged Care,Community Services
- Experience in managing recruitment processes
- Knowledge of CHSP, Support at Home, and Home Care Services
- Current Victorian Driver's License
- Ability to work independently, compliance checks
Languages
Hindi
English
Timeline
Support Worker
Australian Multicultural Community Services
07.2022 - Current
Shift Manager/ Retail Assistant
Aldi
04.2020 - 04.2020
Westpac Banking Corporation New Zealand
Customer Banking Consultant
03.2015 - 07.2019
Team Leader
The Warehouse Group
04.2010 - 03.2015
Certificate III in Aged Care And Community Service
Gordon Institute of TAFE