GURPREET KOUR
PERTH,WA
Summary
Dynamic Customer Service Representative with proven expertise at Salvos Stores, enhancing customer satisfaction through effective problem resolution and active listening. Skilled in training new staff and streamlining processes, I leverage strong relationship-building abilities and proficiency in CRM systems to foster loyalty and deliver personalized solutions.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2023
2023
years of professional experience
Work History
CSR
Salvos Stores
- Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
- Processed transactions accurately using point-of-sale systems to ensure seamless operations.
- Trained and mentored new team members on customer service protocols and best practices.
- Improved product knowledge through continuous learning to assist customers effectively.
Customer Service Representative
Supermarket
03.2018 - 10.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on customer service protocols and store policies, improving team performance.
- Managed cash register operations accurately, ensuring compliance with company procedures.
- Collaborated with management to streamline checkout processes, reducing wait times for customers.
- Addressed complaints promptly, maintaining a positive shopping experience for all patrons.
- Developed training materials for onboarding staff, contributing to more effective employee integration.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
BACHELORS OF EARLY CHILHOOD EDUCATION - Teaching
SOUTHERN CROSS INSTITUTE OF EDUCATION
VICBACHELORS OF COMMERCE - Business Accountancy
JAMMU UNIVERSITY
03-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Computer proficiency
- Call center experience
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Professional telephone demeanor
- Product knowledge
- Follow-up skills
- Appointment scheduling
- Paperwork processing
- Order processing
- Microsoft Office Suite
- Administrative support
- Customer relationship management (CRM)
- Prioritization
- Technical support
- Clerical support
- Quality control
- Sales expertise
- Coordination
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Supermarket
03.2018 - 10.2022
CSR
Salvos Stores
BACHELORS OF EARLY CHILHOOD EDUCATION - Teaching
SOUTHERN CROSS INSTITUTE OF EDUCATION
BACHELORS OF COMMERCE - Business Accountancy
JAMMU UNIVERSITY