Gurpreet Mangat
Deer Park,AU
Summary
Highly motivated Individual with versatile corporate experience providing high-level support to internal & external stakeholders. Proficiency in managing effective communication & time- management, handling and interpreting confidential documents, as well as communicating with internal and external stakeholders. I believe I possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Customer Settlement Enquries Specialist
ANZ
Docklands, VIC
11.2022 - Current
- Complaints management & escalations
- Trainer/ coaching support
- Senior support officer
- Settlement operations management
- Documentation interpreting
- Resolution management
- Senior support assistance
- Complex process management
- Application management eg: Excel / Integrity / CAP / Mainframe
- Outbound & inbound communication handling
Senior Recoveries Consultant
IAG (Insurance Australia Group)
Melbourne, VIC
01.2020 - 11.2022
- Recovery management
- Claims operations management
- Outbound & inbound contact
- Clientele liaison
- Triage reviewing
- Complex recovery management
- Financial hardship assessment & assistance
- Complaints management & escalations
- Individual case management processing
- Claim-CentreV8 operations
- POS system management
- Payment and negotiation of motor vehicle policies & accidents
Recoveries Consultant
RecoveriesCorp
Melbourne, VIC
01.2018 - 12.2020
- Debt collections officer
- Debt negotiations & service duties
- Inbound & Outbound Service delivery
- Collection negotiation with clientele
- Query resolution & updating files of taxpayers
- Adhering to work schedules
- Advisory & management of financial solutions
- Decisive decision making
- Early hardship identification
- Meeting client service legal requirement
- Data entry
Security Guard
Wilson Security
Melbourne, VIC
04.2016 - 05.2019
- Customer conflict management
- Customer Relation
- Conflict resolution management
- Reporting duties
- Face-to-face communication
- Site management duties
- Closing stores
- Mobile Patrolling duties
- Supervision of staff & clientele
Retail Consultant
Kmart
Melbourne, VIC
04.2014 - 02.2017
- Cash-flow management
- Higher duties support
- Stock inventory management
- Return requests & client conflict resolution
- Stocktake
- Face-to-face Client engagement
- Layby & Refunds expertise
- Strategic Time management
- Updating customer details / orders
- Handling of cash & other monetary value
- Organising stock collection
- Distribution (loading bay)
- POS System proficient
Education
Diploma of Business & Leadership Management - Business Administration And Management
National Training Institute
Melbourne, VIC02-2024
VCE -
Shepparton High School
Shepparton, VIC12-2015
Skills
- Strong organisational and time-
management skills - Exceptional communication and
interpersonal skills - Ability to work independently and as part
of a team - Detail-oriented and able to handle
multiple tasks simultaneously
- Adapting creative thinking concepts
- Strong active listening skills
- Ability to demonstrate leadership and
lead by example
Timeline
Customer Settlement Enquries Specialist
ANZ
11.2022 - Current
Senior Recoveries Consultant
IAG (Insurance Australia Group)
01.2020 - 11.2022
Recoveries Consultant
RecoveriesCorp
01.2018 - 12.2020
Security Guard
Wilson Security
04.2016 - 05.2019
Retail Consultant
Kmart
04.2014 - 02.2017
Diploma of Business & Leadership Management - Business Administration And Management
National Training Institute
VCE -
Shepparton High School
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